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About the Role

Larlyn Property Management Ltd. is seeking an experienced property administration professional to join our growing team as Administration & Yardi Operations Team Lead. This leadership role is responsible for driving operational excellence, elevating team capability, and maximizing Yardi system performance across the organization. As a senior member of the administration team, you will work closely with company executives to lead, coach, and transform an established group of property administrative professionals toward a new direction focused on accountability, efficiency, and client satisfaction.

Responsibilities

• Provide strong direction, mentorship, and training to Property Administrator staff to align performance with corporate goals.
• Manage performance, set measurable objectives, and develop staff through coaching, shadowing, and professional development programs.
• Partner with company executives and managers to implement strategic initiatives across operations and client service functions.
• Act as the company’s Yardi specialist, leading optimization, training, and data integrity efforts across all departments.
• Identify workflow enhancements and coordinate system-based solutions that improve accuracy, speed, and visibility.
• Serve as the internal subject matter expert for Yardi modules.
• Collaborate with IT and Finance while maintaining administrative ownership of Yardi setup, configuration standards, and process documentation.
• Lead process improvement initiatives and system-based projects across multiple portfolios.
• Ensure administrative deliverables meet deadlines and quality standards across assigned portfolios.
• Oversee and onboard new property transitions, operational audits, and compliance reviews.
• Standardize administrative and financial workflows across regions for consistency and compliance.
• Drive cross-functional initiatives improving data flow between Property Management, Accounting, and Admin functions.
• Collaborate with Property Managers and Client Accounting to ensure accuracy of client reporting and financial submissions.
• Oversee the setup and administration of new contracts and property transitions.
• Build strong relationships with internal and external stakeholders, including executives, Boards, and property owners.
• Ensure a proactive customer service culture, addressing client concerns with urgency, professionalism, and empathy.
• Address escalated issues professionally, developing long-term solutions to improve client satisfaction.
• Represent Larlyn at client and industry meetings, presentations, and events as required.
• Reduce administrative turnaround times through workflow standardization.
• Enhance Yardi reporting accuracy and staff proficiency through structured training.
• Improve client satisfaction and internal response times by implementing clear service metrics.

Requirements

• Post-secondary degree or diploma in Business, Accounting, Property Management, or a related field.
• 3–5 years of progressive experience in property management operations.
• 5+ years in a managerial role.
• Advanced-level knowledge and hands-on experience with Yardi Voyager, 7 or 7s.
• Strong understanding/background of accounting principles, financial reporting, and property management systems.
• Proven leadership and coaching skills.
• Experience managing teams of 5+ direct reports preferred.
• Excellent organizational, analytical, and communication skills with a solutions-driven mindset.
• Knowledge of relevant Ontario legislation, including the Condominium Act and Residential Tenancies Act.
• Designations such as RCM, CPM, or PMP considered an asset.

Skills

• Yardi Voyager
• Accounting principles
• Financial reporting
• Property management systems
• Leadership
• Coaching
• Organizational skills
• Analytical skills
• Communication skills
• Solutions-driven mindset
• Condominium Act
• Residential Tenancies Act

Location

• Onsite

Work Type

• Full-time

Experience Level

• 3-5 years in property management operations
• 5+ years in a managerial role

Education Level

• Post-secondary degree or diploma in Business, Accounting, Property Management, or a related field.

About the Company

• Larlyn Property Management Ltd. is seeking an experienced property administration professional to join our growing team.

Equal Opportunity

• Larlyn Property Management is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to this process, please advise the organization's representative of your need for accommodation measures which will be taken to enable you to be assessed in a fair and equitable manner.