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About the Role

As Director, Product Management, you will define strategy and drive execution across Lightspeed’s Instore Selling product portfolio, shaping key differentiators across services, AI-driven insights, and the broader customer experience. You will translate customer and market insights into a compelling, multi-year vision, align senior stakeholders and cross functional teams around strategic priorities, and build capabilities and operating models needed to deliver measurable merchant and business impacts.

Responsibilities

Set product strategy and vision
Define and communicate a multi-year product strategy across a substantial portfolio or business area, aligned with broader company priorities.
Guide investment and prioritization decisions using customer insights, data, market dynamics, competitive intelligence, and business outcomes.
Partner with cross-functional leaders to identify opportunities for growth, revenue, customer satisfaction, and operational efficiency.
Lead portfolio execution and outcomes
Own strategy, execution, and measurable outcomes across multiple product areas, platforms, or a substantial portfolio.
Translate strategy into clear objectives, investment priorities, and operating practices that empower teams to discover, test, and deliver impactful solutions.
Address systemic challenges across teams and hold the organization accountable for customer and business outcomes.
Build and lead a high-performing product organization
Hire, develop, and retain exceptional product leaders and managers, strengthening strategic thinking, product judgment, and outcome ownership.
Elevate product management practices, organizational capabilities, and operating models across the business.
Foster an inclusive, collaborative culture that empowers teams to make effective decisions and take shared accountability.
Influence and communicate
Build executive and cross-functional alignment around product strategy, priorities, and trade-offs.
Communicate complex customer, market, and business challenges clearly to drive decisions and action.
Strengthen customer and retailer empathy across the organization while balancing speed, quality, and long-term value.

Requirements

Significant product management experience within software or technology companies, with a proven track record of delivering measurable business and customer impact across multiple product areas.
Demonstrated experience setting and executing strategy at a portfolio, platform, business unit, or organizational level, beyond the scope of a single product or team.
Strong strategic and portfolio management capabilities, with the ability to prioritize investments, navigate trade-offs, and make high-impact decisions across multiple planning horizons.
Experience leading through product leaders and managers, including hiring, developing, coaching, and building high-performing teams and leadership capabilities.
Deep understanding of modern product management practices, including product discovery, delivery, experimentation, and outcome-based planning.
Ability to translate customer insights, market trends, competitive intelligence, and business objectives into clear product strategies and measurable outcomes.
Proven ability to influence and collaborate effectively with stakeholders at all levels, from individual contributors to executive leadership, across Engineering, Design, Sales, Marketing, Operations, Finance, Legal, and other functions.
Exceptional strategic thinking and judgment, with the ability to connect customer needs, market opportunities, product investments, and organizational priorities.
Strong customer advocacy and empathy for the needs and challenges of retailers and other local businesses.
Excellent communication and storytelling skills, with the ability to articulate strategy, build alignment, and adapt messaging to diverse audiences.
A collaborative, low-ego leadership style that builds trust, navigates ambiguity, and drives alignment without relying solely on formal authority.
Resilience, curiosity, and a bias toward action, continuous learning, and measurable impact.

Skills

Product Management
Strategy
Execution
Customer Experience
AI-driven insights
Portfolio Management
Stakeholder Alignment
Cross-functional Collaboration
Product Discovery
Product Delivery
Experimentation
Outcome-based Planning
Communication
Storytelling
Leadership

Location

Ontario

Work Type

Flexible work environment
Remote work policies

Experience Level

Director

Education Level

University degree or equivalent practical experience

Salary/Compensations

CAD 220,000 to 250,000

Benefits

Flexible paid time off
Equity options
Contributions to pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups
Employee led networks
Social committees
Sponsored sports teams
Computer purchase program
Enhanced parental leave
Medical insurance
Dental insurance
Wellness insurance
Life insurance
Disability insurance
RRSP plan and match
Paid parental leave top-up

About the Company

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.