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About the Role

Manage the daily operations of The Garden, Banquets, TY Bar, and In-Room Dining, ensuring exceptional service, operational efficiency, and a seamless guest experience. Provide leadership coverage across all Food & Beverage outlets, adapting to business needs and ensuring consistent execution of service standards. Foster employee development through coaching, training, and cross-functional learning opportunities.

Responsibilities

Manage the daily operations of The Garden, Banquets, TY Bar, and In-Room Dining, ensuring exceptional service, operational efficiency, and a seamless guest experience across all outlets.
Provide leadership coverage across all Food & Beverage outlets, adapting to business needs and ensuring consistent execution of service standards.
Maintain a visible presence throughout the operation, engaging with guests, building relationships, and promoting a culture of personalized service.
Respond to and resolve guest feedback and concerns in a timely, professional manner, ensuring effective service recovery when needed.
Ensure all Food & Beverage areas are properly maintained, organized, and operating in compliance with company, safety, and sanitation standards.
Partner with culinary and outlet leaders to support daily operations, special events, promotions, and departmental initiatives.
Lead and support teams during peak business periods, providing direction and hands-on assistance as needed to maintain service excellence.
Foster employee development through coaching, training, and cross-functional learning opportunities across multiple outlets and disciplines within the Food & Beverage division.
Manage and monitor labor costs through effective scheduling aligned with business needs.
Review, approve, and provide commentary on employee timecards.
Ensure compliance with meal break policies and payroll procedures.
Track attendance, flag tardiness, and escalate issues as appropriate.
Prepare and present labor reports, including overtime analysis.
Control operational costs through purchasing, inventory management, and waste reduction.
Monitor stock levels of food, beverage, and operational supplies; place orders as needed.
Assist with monthly inventory counts and reconciliation.
Track departmental expenditures against budget/forecast targets.
Support revenue generation initiatives and upselling strategies.
Attend and contribute to operational meetings (e.g., daily briefings, labor meetings, event meetings).
Serve as a liaison between operational leadership and administrative teams.
Prepare and manage purchase orders and maintain accurate records.
Assist with scheduling documentation, team communications, and reporting.
Support planning and execution of group dining, special events, and VIP experiences.
Assist with the recruitment, selection, interviewing, and onboarding of employees to ensure alignment with Four Seasons cultural and core standards.
Train, coach, motivate, and inspire team members to achieve excellence in service, teamwork, and operational performance.
Support the ongoing development of employees through hands-on leadership, creating opportunities for growth and engagement.
Conduct performance evaluations and provide timely, constructive feedback to promote continuous improvement.
Address employee relations matters promptly, professionally, and fairly, resolving concerns and supporting a positive work environment.
Enforce disciplinary actions when appropriate, in accordance with company policies and procedures.
Ensure all employees consistently comply with work rules, standards of conduct, and safety policies.
Foster a positive, respectful, and inclusive workplace culture that reflects the values of Four Seasons.
Monitor physical condition of restaurant facilities and equipment; report and recommend improvements.
Ensure compliance with health, safety, and sanitation standards.
Adhere to company policies, brand standards, and standard operating procedures.

Requirements

Strong leadership, organizational, and multitasking abilities.
Ability to adapt quickly and manage multiple priorities in a fast-paced environment.
Excellent interpersonal and communication skills.
Working knowledge of food & beverage systems, inventory tools, and POS platforms.
Ability to analyze reports and use data to improve operations.

Skills

Leadership
Organization
Multitasking
Adaptability
Interpersonal skills
Communication skills
Food & beverage systems
Inventory tools
POS platforms
Data analysis

Location

New York

Work Type

Full-time

Experience Level

Management

Salary/Compensations

$84,000 - $86,000

About the Company

Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
Team members create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart.
The company believes in recognizing familiar faces, welcoming new ones, and treating everyone with respect.
Four Seasons' purpose is to create lasting impressions through genuine connections with people and the world.
The company operates a modern-deco landmark hotel on Billionaires' Row in Manhattan, designed by I.M. Pei.
The hotel is located near Central Park and Madison Avenue shopping, offering five-star New York hotel living.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
EEOC is The Law Information poster is available.