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About the Role
The Territory Services Manager – Car Wash will oversee preventative and general maintenance for all car wash locations, focusing on repairing and extending equipment life cycles. This role aims to increase equipment uptime safely and cost-effectively through root cause analysis and by supporting company goals with efficient operational inputs and effective outputs.
Responsibilities
- Identify current and future maintenance requirements and costs by coordinating with management, production personnel, tradesmen, and technicians.
- Complete maintenance operational requirements by scheduling and assigning employees, negotiating and hiring contractors, and following up on work results.
- Resolve maintenance problems by conferring with management, engineering, and quality control personnel.
- Manage repair and maintenance operations by determining priorities, scheduling, and overseeing repair, maintenance schedules, and equipment installation.
- Ensure repairs are performed cost-effectively by examining records, reports, operating practices, and other documentation.
- Achieve financial objectives by adhering to annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.
- Manage maintenance operations by initiating, coordinating, and enforcing program and operation policies and procedures.
- Ensure work is performed within company standards by inspecting it for quality and cost-effectiveness.
- Maintain staff by recruiting, selecting, and orienting employees; and maintain high-quality results of service technician staff through training, coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
- Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
- Contribute to the Facilities team by accomplishing related results as requested.
- Proactively perform root cause analyses, forecasting, and other analytics to ensure car wash issues are mitigated in a cost-effective and timely manner.
- Promote a safe and clean working environment by complying with procedures, rules, and regulations set by the company and local, state, and federal codes.
- Document and communicate actions, irregularities, and continuing needs to their immediate supervisor and staff members on a proactive basis.
- Analyze and possess a solid understanding of blueprints, electrical schematics, and installation and service manuals.
- Train Operations teams on car wash best practices to educate store-level personnel on troubleshooting tactics, including minor repairs.
- Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications.
- Ensure availability consistent with business hours and needs.
- Maintain professional relationships with both external and internal stakeholders.
- Perform other duties as assigned.
Requirements
- Degree in business or relevant field, or a combination of experience and education that meet the minimum requirements.
- 3-5 years of experience in facility maintenance or a related field.
- Demonstrated leadership ability.
- Good communication skills.
- Self-directed and customer service oriented.
- Proficient in Microsoft Word, Excel, PowerPoint, and Teams.
- Understanding of business principles, procurement practices, budgeting, and expense analysis.
- Strong problem-solving abilities to resolve maintenance issues.
- A current valid driver’s license with a clean abstract is required to operate a company vehicle.
- In the field requirements 40% – 60% in the local region.
- Travel to Toronto Support Office as required.
- Must be self-motivated to accomplish all assigned duties in a set timeframe and able to manage competing priorities.
- Must possess strong analytical skills, the ability to manage multiple activities with a strong emphasis on detail.
- Strong diagnostics skills and ability to review and rely on data and performance history to troubleshoot issues.
- Demonstrate sound judgment skills - ability to assess risk and take appropriate action.
- Flexibility and adaptability; ability to successfully work under pressure.
- Must be able to travel with some overnight stays possible.
Skills
- Preventative maintenance
- General maintenance
- Equipment repair
- Root cause analysis
- Budgeting
- Expense analysis
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Teams
- Problem-solving
- Diagnostics
- Analytical skills
- Judgment skills
- Flexibility
- Adaptability
Location
- Toronto and Surrounding Areas
Work Type
- Permanent
- Full Time
Experience Level
- 3-5 years
Education Level
- Degree in business or relevant field
Salary/Compensations
- $65,000 - $75,000
Benefits
- Group Insurance Program (health and dental care, long-term disability, life insurance, health spending account)
- Pension Plan
- Share Purchase Plan
- Paid Time Off (vacation days, sick days, personal days)
- Training and Development opportunities
- Recognition and Rewards programs
- Mentorship Program
- Scholarship Program
About the Company
- At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday.
- We have grown into a successful global company with over 16,000 stores in 29 countries, serving almost 9 million customers every day.
- In total, more than 150,000 people work in our stores and offices.
- We make journeys easier by offering fast and friendly service.
- We care about our people and our communities, and we look for ways to uplift people first.
- Wherever your journey’s going, we can help you get there.
Equal Opportunity
- Circle K values diversity in the workplace and encourages applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities.
- We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- Accommodations are available on request in all aspects of the selection process.