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About the Role

The Medical Director, Medical Excellence & Operations is a key leadership role within the Medical Affairs team, responsible for overseeing critical business activities including MAF Operations, Medical and Commercial Material Review, Medical Information, Business Compliance, and Innovative Medical Solutions. This role provides strategic direction and planning to ensure streamlined, transparent, and optimized processes for compliant execution of all activities, driving innovation and data-driven transformation within the Medical Affairs organization.

Responsibilities

Provide strategic direction and planning for Medical Affairs Technology and analytics (J&J Science Connect, Veeva CRM, iConnect).
Manage Medical & Commercial Operations related to Adboards, Medical Education, Sponsorships and Grants.
Oversee the review of company materials (promotional and non-promotional materials).
Manage Canadian medical information escalations, reporting, and the Contact center.
Ensure Transparency Reporting for JJIM Canada in compliance with GxP requirements.
Manage HCP Value Transfer and Contracting for JJIM Canada activities.
Oversee Medical Education and Patient Organization Grants Management.
Establish processes, systems, controls, and analytics in alignment with the Medical Affairs Leadership Team (MALT) & Commercial Business Leaders.
Ensure systems and processes are streamlined, transparent, and optimized for compliant execution.
Provide strategic direction, vision, line management, coaching, and development for the Medical Excellence & Operations team.
Identify, standardize, and report on key MSL impact & capability metrics through data analytics, Medical Omnichannel, and Medical Observations.
Provide oversight for MA Operations, Research Compliance, Material Review, Data Analytics & Insights, and MA Solutions teams.
Optimize processes and systems in collaboration with Business Compliance, Medical Leaders, and Commercial teams.
Provide leadership and direction for the development and implementation of Transparency reporting.
Support brands engaging in value transfer by providing education, risk mitigation strategies, and credo-based solutions.
Enable internal colleagues to compliantly engage with external HCPs through robust business processes, systems, and documentation practices.
Lead the analytics & data-driven transformation of the Medical Affairs organization.
Support the technological and processes transformation for interrogating medical customer interactions and insights.
Lead Medical Affairs performance metrics, insights, analytics, and reporting.
Drive process standardization, procedural guidance, and quality oversight.
Provide innovative, continuous, and personalized learning experiences.
Ensure all medical & promotional materials are held to the highest standards of quality and compliance.
Partner with global & local compliance colleagues to develop and implement systems and processes for critical business activities.
Oversee audits and inspections in collaboration with Quality Management and GCO.
Communicate and mitigate identified risks to compliance.

Requirements

University degree in health sciences, finance, or equivalent is required.
A minimum of 5 years of experience in a quality assurance, compliance, or related function within the pharmaceutical/healthcare industry is required.
Minimum of 5 years in a leadership and/or people management role is required.
Excellent leadership and strategic thinking skills are required.
Demonstrated ability to lead through change and motivate a diverse team.
Excellent written and verbal business communication skills, strong presentation skills, and superior attention to accuracy, detail, and deadlines.
Strong proficiency for the interpretation of complex regulatory requirements and quality standards, and the dissemination of the rationale and risk assessment.
Strong organizational and planning skills; able to adapt to changing priorities and manage complexity with solid decision making.
Strong ability to shape and influence in a matrix environment.
Working knowledge of Microsoft Word, Excel, Outlook, and Power Point.

Skills

Analytical Reasoning
Clinical Operations
Clinical Research and Regulations
Clinical Trial Designs
Clinical Trials
Compliance Management
Consulting
Developing Others
Fact-Based Decision Making
Good Clinical Practice (GCP)
Inclusive Leadership
Industry Analysis
Innovation
Laboratory Operations
Leadership
Operational Excellence
Research and Development
Research Ethics

Location

Toronto, Ontario, Canada

Work Type

Hybrid

Experience Level

Minimum of 5 years of experience in a quality assurance, compliance, or related function
Minimum of 5 years in a leadership and/or people management role

Education Level

University degree in health sciences, finance or equivalent
Advanced degree in science and/or business is preferred

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Equal Opportunity

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.