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About the Role
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. As a Client Director, you will own the end-to-end relationship with your assigned Tier 1 banking customer, selling the entire Salesforce Customer 360 platform and building trusted relationships with C-suite leaders to help them realize measurable value from their Salesforce investment.
Responsibilities
- Act as the executive owner of the Salesforce relationship, building and maintaining senior relationships across the bank's business lines, technology, data, risk and procurement functions
- Own and deliver a multi-year strategic account plan that grows Annual Contract Value (ACV) through expansion, upsell, cross-sell and new business within the account
- Map the organisation in depth, including stakeholders, budgets, buying centres and whitespace across divisions
- Lead complex, multi-threaded sales cycles in parallel, orchestrating a virtual account team
- Position Salesforce as a strategic partner in the bank's digital, data and AI transformation agenda, connecting our solutions to measurable outcomes
- Navigate the bank's regulatory, security, governance and procurement processes, and build the business case for large, multi-year investments
- Work with the bank's System Integrators and strategic partners to extend reach and ensure customer success
- Partner with Customer Success to drive adoption, renewals and advocacy
Requirements
- Proven track record of quota-carrying, enterprise technology direct sales, ideally as a Client Director, Strategic AE or equivalent, with experience of single-account or named-account ownership
- Experience managing long, complex sales cycles with large deal values and many senior stakeholders
- Success developing and executing strategic account plans that retain and grow ACV
- Ability to navigate large, matrixed organisations and build influence across multiple divisions
- Ability to run discovery with senior leaders and turn it into compelling use cases and value hypotheses
- Excellent written, verbal and presentation skills, with the credibility to engage at C-suite level
- Experience leading large virtual account teams across internal and external stakeholders
- Experience will be evaluated based on alignment with core competencies for the role, including extracurricular leadership, military experience, and volunteer work.
Skills
- Salesforce product portfolio
- Customer 360 platform
- Agentforce
- Data Cloud
- Financial Services Cloud
- Enterprise sales methodologies (e.g., MEDDICC)
- Building strategic alliances
Location
- UK/EMEA
Work Type
- Full-time
Experience Level
- Enterprise technology direct sales
- Client Director
- Strategic AE
- Named-account ownership
Benefits
- AI agents accelerate your impact
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all and creating a workplace that’s inclusive, and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme.
- We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.