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About the Role

We are seeking a dynamic leader passionate about helping Canadians succeed with credit. The Third-Party Management Team supports Capital One’s strategic objectives through integral governance practices. As Manager, you will be a first-line leader partnering with business customers and stakeholders in third-party sourcing and management to optimize Capital One's leverage and mitigate risks. You will apply expertise in Supply Chain, ensuring strict adherence to Capital One’s Third-Party Risk Management policies and regulatory requirements. Additionally, you will leverage deep expertise and market knowledge within assigned supplier categories to ensure third-party arrangements provide a competitive advantage through optimal pricing, strong negotiation, and a stable supply chain.

Responsibilities

Accountable for the holistic relationship between Capital One and assigned supplier categories across the end-to-end third party life cycle (Due Diligence, Selection, Contracting, Onboarding, Monitoring, and Offboarding), ensuring robust compliance and risk management.
Serve as the Category Manager for third party management execution, accountable for building third party relationships, managing risks, negotiating contracts, and improving effectiveness.
Ensure comprehensive oversight of all suppliers and services within assigned categories.
Build deep internal stakeholder relationships with a high degree of credibility (including at the executive level) to enable, shape, and influence outcomes in the supplier space.
Collaborate closely with cross-functional teams including enterprise, customer, legal, and internal Risk and Governance functions to support business customer outcomes.
Shape, develop, and execute strategic supplier plans that align with business intent and market trends; leveraging broad market data, insights, competitor information, and a detailed knowledge of suppliers' businesses to establish a long-term strategic path.
Manage team deliverables to the established policies, standards, procedures, and processes related to third party management.
Participate in key management forums and contribute to continuous improvement and/or best practices.
Build strong relationships with both internal stakeholders and third parties to ensure that business objectives are met and to drive maximum value back into the business.
Leverage industry knowledge and seasoned negotiation and influencing skills to support pricing and third-party service level commitments outcomes.
Demonstrate expertise in Contract Management, managing suppliers in accordance with contracts while partnering with legal teams to amend, vary, renew, and expand contractual arrangements over time in alignment with regulation and guidance.
Manage multiple priorities with various stakeholders with an acute appreciation for deadlines impacting speed to market for Capital One products or services.
Be an effective change manager through the provision of clear plans and fulfillment activities.
Develops plans or strategies to drive innovation with the objective of creating efficiency.

Requirements

At least 7 years of experience in third party management, procurement, or supply chain management within the financial services industry to include process and risk management.
At least 7 years experience working in a cross-functional environment, ensuring business and stakeholder expectations are effectively managed.
Experience managing end-to-end third-party vendor lifecycles, including commercial agreements, risk assessments, performance metrics, and issue resolution across assigned categories.
Experience developing and executing category-specific supplier strategies informed by internal business requirements and external market data.
Experience negotiating contracts, pricing structures, and SLA terms with third-party vendors supporting credit card operations.
Track record of simultaneously managing multiple vendor management projects with concurrent deadlines.
Minimum 5 years of experience applying OSFI Guideline B-10 and E-21 requirements in a regulated financial services environment.
Experience creating and delivering strategic business presentations directly to VP-level stakeholders and above.

Skills

Supply Chain
Third-Party Risk Management
Negotiation
Contract Management
Change Management

Location

161 Bay Street (93021), Canada, Toronto, Toronto, Ontario

Work Type

Hybrid

Experience Level

Manager
7+ years experience
5+ years experience

Education Level

Bachelor's degree in Engineering, Business, Commerce, or Science, or other recognized Procurement or Supply Chain accreditation such as CTPRP (Certified Third Party Risk Professional) or SCMP (Supply Chain Management Professional).

Salary/Compensations

$130,000 to $148,000
Performance-based incentive compensation, which may include cash bonus(es)

Benefits

Full coverage for spouses, domestic partners and dependents
One-time Work From Home allowance
Up to $3,000 in mental health coverage
Up to $5,000 in annual tuition subsidies

About the Company

For 30 years, Capital One Canada has been on a mission to change banking for good, challenging traditional bank stereotypes and fostering a culture where innovation thrives and bold ideas are celebrated.
We are driven by what’s possible, leveraging the power of data and technology to empower innovative solutions, inspire one another to dream boldly, and take transformative ownership of decisions and outcomes that directly impact millions of Canadians.
We balance high-performance with investment in your long-term success, ensuring you have the support you need to do your best work.
We are a credit card company, driven by what our customers want and how to make their lives simpler.
We’re always looking for creative ways to offer digital solutions that make sense for our customers.
With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

Equal Opportunity

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment.
We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.