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About the Role
Provides general administrative and clerical support following standardized processes. Utilizes various computerized systems and software to perform tasks. Work is performed under general supervision with latitude for limited decision making.
Responsibilities
- Answers telephone and assists or routes calls.
- Sorts and opens mail, orders office supplies, and maintains files.
- Manages petty cash fund, including disbursements, reconciliations, and replenishment requests.
- Processes payments, enters information into cash logs, completes deposit slips, and deposits funds.
- Creates purchase orders based on approved lists and management approval.
- Maintains spreadsheet records of consigned inventory usage and reconciles with invoices.
- Processes extended warranty claims and manages Returned Goods Authorization forms.
- Reviews timesheets for completeness and accuracy, calculates piece rate payments, and gathers data for spiff payments.
- Completes billing activities and related reports accurately and timely.
- Manages accounts receivable activities, including printing invoices, calling on overdue accounts, and processing payments.
- Handles membership activities, including filing agreements, scheduling customer visits, generating reports, and managing the Ad Builder website.
- Closes center tickets and jobs, ensuring accuracy of all information.
- Gathers information to complete Employee Action Notices and submits new-hire documentation to payroll.
- Generates systems reports for status updates and fiscal close forms.
- Follows SOX procedures to ensure file and document compliance.
- Represents the company professionally, honestly, and ethically.
- Performs similar or other duties as needed or assigned.
- Maintains regular, reliable attendance.
Requirements
- High school diploma or equivalent.
- 0-2+ years of experience in general clerical or accounting clerk roles.
- Knowledge of generally accepted administrative practices and procedures.
- Ability to learn and follow company processes and procedures, including HR record keeping and retention.
- Ability to maintain confidentiality of HR and other sensitive data.
- Ability to work well under pressure.
- Ability to meet deadlines consistently with high attention to detail.
- Capability to deal with stressful situations and unhappy customers.
- Ability to multitask in a busy work environment and manage multiple priorities.
- Experience or training in using computers and related systems in an administrative office environment.
- Ability to work effectively in both team and independent environments.
Skills
- Customer-service skills
- Verbal communication skills
- Written communication skills
- Interpersonal skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Effective communication skills for customer interaction and issue resolution.
- Ability to communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner.
- Ability to communicate with a diverse customer population.
Location
- 11B Solar Dr, Clifton Park, NY 12065
Work Type
- Full-time
Experience Level
- 0-2+ years
Education Level
- High School Diploma/GED
Salary/Compensations
- $33,300.00 - $42,500.00
Benefits
- Top Pay for Top Performers
- Generous PTO provided
- 24 paid days off within your first year of employment
- 29 paid days off after your 2nd year of employment
- Company-sponsored Medical, Dental, and Vision Insurance programs
- Best-in-class 401(k) Retirement Savings Plan with company matching contributions
- Company-paid employee Life Insurance with options for employee and family
- Short-term and Long-term disability insurance options
- Supplemental benefit programs including legal advice, pet insurance, and health advocacy programs
About the Company
- Our team consists of the very best; we believe in doing what is right for our customers and our employees.
- We provide our employees with the training, support and an opportunity for unlimited professional growth.
- Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.