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About the Role
The Assistant General Manager plays a key leadership role in all aspects of restaurant operations, working closely with Front of House and Back of House teams to build high-performing teams, uphold standards, and drive operational excellence. This role requires professional, enthusiastic leadership and a commitment to hospitality to create a warm, welcoming, and memorable guest experience.
Responsibilities
- Enthusiastically communicate the restaurant's vision to all team members and lead by example.
- Embody O&B values daily and inspire the team with an exciting vision for the future.
- Regularly monitor and achieve O&B points of technical service and points of detail.
- Build and maintain relationships with guests, team members, and senior management.
- Create, foster, and maintain a rave-worthy bar program.
- Promote the restaurant with high personal integrity and business ethics.
- Conduct recruitment, selection, training, and development initiatives.
- Manage performance and employee coaching.
- Apply and use conflict resolution and problem-solving skills.
- Assist with tracking sales, invoicing, and managing inventory.
- Conduct and coach the management team to host well-informed briefings with service staff prior to each function or service.
- Grasp service needs and schedule accordingly.
Requirements
- 2–3 years of leadership experience in a high-volume, upscale hospitality environment.
- Previous management experience preferred.
- An inspiring and seasoned hospitality professional with a passion for creating exceptional guest experiences.
- A proactive problem-solver always looking for more effective and efficient ways of working.
- Results-driven, with the ability to set goals, drive performance, and motivate the team.
- A collaborative leader who understands that great teams achieve more together.
- Exceptionally organized, with strong attention to detail.
- Ability to think quickly and adapt in a fast-paced environment.
- Committed to personal and professional growth.
- Strong communication and interpersonal skills.
- Ability to build relationships with guests, team members, and stakeholders.
Skills
- Leadership
- Hospitality Management
- Team Building
- Operational Excellence
- Guest Experience
- Conflict Resolution
- Problem Solving
- Business Acumen
- Sales Tracking
- Invoicing
- Inventory Management
- Recruitment
- Training
- Performance Management
- Coaching
- Communication
- Interpersonal Skills
- Attention to Detail
- Adaptability
Location
- City of Toronto
Work Type
- Full-time
Experience Level
- Management
- Leadership
Salary/Compensations
- CAD 55,000 - CAD 68,000 yearly
Benefits
- Competitive salary
- Paid vacation, sick, and personal days
- Gratuity sharing
- Health, Dental and Visions benefits with Enhanced Mental Health Coverage
- Discounted gym membership
- Employee Assistance Program
- Group Life & Disability Insurance
- Management Clothing Reimbursement
- Monthly dining allowance for all O&B locations
- 50% Dining Discount for all O&B locations
- RRSP Matching
- Tuition Reimbursement
About the Company
- Aera is an upscale flagship restaurant featuring a cocktail bar, sushi counter, and a luxuriously appointed dining room and rooftop terrace with sweeping views of the city.
- Inspired by 21st-century American cuisine, the menu showcases a seasonal raw bar, a refined selection of steaks and chops, and creative interpretations of classic comfort food.
- At Aera, every detail is designed to deliver a memorable dining experience.
- Our team is committed to polished, attentive, and intuitive hospitality at every touchpoint, ensuring each guest feels seamlessly cared for from arrival to departure.
- O&B is one of Canada’s largest hospitality companies with many internal career opportunities.
- We have restaurants, food halls, and catering teams in Alberta, Ontario, Quebec, and Nova Scotia.
Equal Opportunity
- Oliver & Bonacini is committed to providing an inclusive recruitment process.
- If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.
- We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply.
- Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.