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About the Role
TOCA Social is the world's first dining and entertainment experience with a football twist. We are looking for a Steward to ensure our venue runs smoothly by upholding high hygiene and cleanliness standards, creating fantastic experiences for guests and teammates.
Responsibilities
- Maintain the cleanliness and upkeep of all guest and teammate areas.
- Support seamless operations and experiences for all.
- Receive deliveries and work alongside logistics teams to keep delivery areas and heart of house spaces organised.
- Ensure all spaces available to guests and teammates look their best at all times.
- Provide general cleaning by clearing, sweeping, mopping, vacuuming, dusting and sanitising.
- Be present on the venue floor during peak times to support venue operations by tidying, organising and providing general cleaning.
- Be hands-on and spot when support is needed, taking the initiative to provide this to enhance guests experience and to support your teammates.
- Provide deep cleaning of spaces and upkeep of football boxes.
- Provide additional support across the venue when required.
- Adhere to all compliance and Health & Safety processes/procedures at all times.
- Greet and support guests through their journey to provide a best-in-class experience.
- Have an eye for opportunity to exceed expectations in a positive, surprising and delightful manner.
- Provide clear and concise communication to teammates to minimise disruption to guests.
Requirements
- At least 1 year of experience in housekeeping, or similar.
- A punctual and reliable individual with a great attitude and work ethic!
- A quick learner with the ability to work under pressure in a fast-paced environment.
- Passionate about delivering top-quality experiences.
- A willingness and desire to make people happy and deliver genuine and memorable experiences.
- Ready to roll up their sleeves and get stuck in (and help out other departments and teammates!).
- Must be available to attend an interview between 6th May and 13th May.
- Must be available for training between 6th June and 20th June.
- Candidates must be flexible to work evenings and weekends and across the festive/New Year period.
Skills
- Hygiene
- Cleanliness
- Guest service
- Teamwork
- Logistics support
- Cleaning
- Organisation
- Health & Safety compliance
- Communication
Location
- Westfield White City, W12 7GD
Work Type
- Part Time
- Full Time
- Flexible evenings
- Flexible weekends
Experience Level
- 1 year of experience in housekeeping or similar
Salary/Compensations
- £12.71 per hour plus service charge
Benefits
- Full access to TOCA Treats
- Complimentary TOCA games
- Huge discounts on F&B
- Free meal whilst on shift
- Local retail & hospitality discounts
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities
About the Company
- TOCA Social is the world's first dining and entertainment experience with a football twist.
- Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024.
- In 2026, we have opened in Dallas, Paris, Mexico and Guatemala!
- At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!