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About the Role

The Host & Server Assistant is often the first and last person our guests meet, playing a key role in keeping service running smoothly. This role involves welcoming guests, managing reservations and seating, and supporting Servers by ensuring tables are properly set, clean, and complete. You will also assist with running food and monitoring quality to meet presentation standards, requiring a high level of floor awareness and menu knowledge.

Responsibilities

Greet guests warmly as they arrive and thank them as they leave.
Manage reservations, the waitlist, and walk-ins using the reservation system.
Seat guests and balance sections to maximize seating and pace the dining room.
Answer phone calls, emails, and guest inquiries about reservations, hours, menus, and special events.
Keep the host stand, entrance, and waiting area clean, organized, and welcoming.
Manage coat check, if applicable.
Inspect all tables for proper mise en place, cleanliness, and completeness.
Assist with food running, ensuring plates reach the correct guest.
Monitor food quality and presentation standards.
Practice a high level of floor awareness, clearing and resetting tables as required.
Keep sections and service areas clean, organized, and free of clutter.
Ensure condiments are pre-portioned and fridges are stocked.
Empty garbage, change liner bags, and dispose of garbage and recycling properly.
Answer guest questions about food, beverages, wine, and other restaurant services.
Pass any guest comments or requests on to Servers.
Follow all food safety standards and procedures.
Perform other duties as assigned or required.

Requirements

Smart Serve Certification (required)
Previous host, server assistant, or front of house experience in a fast-paced restaurant is an asset.
A warm, welcoming, and professional presence with guests.
Strong verbal communication skills, in person and on the phone.
High attention to detail.
Strong organizational skills, with the ability to prioritize and multitask.
Ability to take direction and work well as part of a team.
Ability to stay calm under pressure in a fast-paced environment.
A sense of professional urgency and momentum throughout service.
Strong knowledge of food and beverage, or a willingness to learn the menu.
Experience with reservation systems such as OpenTable or Resy is an asset.
Flexible availability, including evenings, weekends, and holidays.
Ability to stand and walk for extended periods.
Ability to lift 25–35 lbs.
Legally eligible to work in Canada.

Skills

Reservation system management
Customer service
Communication
Organization
Multitasking
Teamwork
Food safety
Food and beverage knowledge

Location

Canada

Work Type

Part time

Experience Level

Previous host, server assistant or front of house experience in a fast-paced restaurant is an asset

Salary/Compensations

Hourly wage: $17.95 + shared gratuities

Benefits

Gratuities
Comprehensive health, dental, and vision benefits, including enhanced mental health coverage
Discounted gym membership
Access to our Employee Assistance Program for confidential support
50% dining discount at all O&B restaurants for you and up to three guests
Employee Referral Program

About the Company

A vibrant, modern neighbourhood favourite with bold, creative plates and lively service.
Joining us means stepping into a world infused with retro charm—think upbeat energy, and a touch of playful sophistication.
You’ll collaborate with a dynamic team, navigate a lively environment, and deliver memorable dining experiences that keep guests coming back for more.
Perfect for hospitality professionals who thrive on creativity, excitement, and a spirited, nostalgic vibe in every shift.
Join one of Canada’s leading hospitality companies, where a wide range of exciting internal career opportunities await!

Equal Opportunity

Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.
We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.