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About the Role
The Case Manager is responsible for managing an assigned caseload of patients within a residential substance use treatment setting, while also providing active support within the therapeutic milieu. This role involves coordinating care in collaboration with counseling staff and interdisciplinary team members to ensure continuity and quality of services. The Case Manager supports the delivery of comprehensive, patient-centered, wraparound care, contributing to the structure and effectiveness of daily program operations and activities.
Responsibilities
- Maintain a caseload of approximately 15–16 patients, providing consistent day-to-day support while assisting patients in achieving individualized treatment goals and completing required treatment-related tasks.
- Coordinate with counseling staff regarding daily care and patient progress, and support case management needs such as coordinating transportation, education and legal requirements, referrals, access to community resources, daily living assistance, and skill development.
- Implement and facilitate activities that promote patient engagement and retention, facilitate group sessions as assigned, and actively involve patients in developing independent living skills including budgeting, meal planning, hygiene, nutrition, and household responsibilities.
- Supervise and participate in recreational, vocational, and educational activities, coordinate transportation to appointments and community activities, and ensure patients receive prompt medical attention when needed, completing all required documentation and incident reports.
- Complete accurate and timely documentation in the electronic health record in accordance with OASAS standards, agency policies, and 42 CFR Part 2/HIPAA confidentiality requirements.
- Provide crisis intervention services, safeguard and provide oversight of patient medications, obtain breath and urine samples for AOD testing, and utilize the on-call system when necessary.
- Maintain knowledge of the facility’s physical plant and collaborate with other staff to engage patients in property-related tasks.
- Educate and assist clients with applying for and maintaining Temporary Assistance and Supplemental Nutrition Assistance Program (SNAP) benefits, including supporting completion of required documentation and follow-up as needed.
- Assist with insurance eligibility, enrollment and coverage maintenance with Department of Social Services, Health Exchange, Health Navigators and Residential Billing Liaison.
- Participate in treatment team meetings, weekly supervision, finance meetings, QA reviews, program improvement initiatives, staff meetings, training, and agency activities, including fundraising events.
- Uphold the Canon of Ethics, maintain professional boundaries, foster positive community relations, and perform additional duties as assigned to support the overall mission of the program.
- Performs other duties as assigned or that may develop.
- Management has the right to add or change the duties of this position at any time.
Requirements
- High school diploma or GED.
- Knowledge of and/or experience working with individuals affected by substance use and mental health disorders.
- Demonstrate a commitment to a person-centered approach to care.
- Must maintain valid driver’s license and acceptable driving record.
Skills
- Crisis intervention
- Medication oversight
- AOD testing
- Electronic health record documentation
- Patient-centered care
- Independent living skills development
- Budgeting
- Meal planning
- Hygiene
- Nutrition
- Household responsibilities
- Recreational activities
- Vocational activities
- Educational activities
- Transportation coordination
- Insurance eligibility assistance
- SNAP benefits application assistance
- Temporary Assistance application assistance
Work Type
- Full-Time
Experience Level
- Minimum of one year of experience working in a human services program in a direct care, caregiving, or supportive services role (Preferred)
Education Level
- High school diploma or GED (Required)
- Associate or bachelor’s degree in a related field (Preferred)