Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Growth and Retention Membership Manager - UK & Ireland role.
Rezi rewrites your resume against Soho House & Co.'s job description. Free.
Tailor your resume to this Growth and Retention Membership Manager - UK & Ireland role.
Rezi rewrites your resume against Soho House & Co.'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Growth and Retention Membership Manager - UK & Ireland posting at Soho House & Co. — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Growth and Retention Membership Manager - UK & Ireland posting at Soho House & Co. — free, in seconds.
About the Role
As the Membership Manager, you will curate and grow the Cities Without Houses (CWH) Membership in smaller, growing CWH cities across the UK and Ireland. You will manage recruitment, retention, member inquiries, communications, and administrative duties, overseeing the entire member experience from inductions to regional communications. You will be the primary contact for members in these growth cities and their internal advocate within Soho House, reporting to the Head of Memberships to ensure targets are met and the member experience is consistently high quality.
Responsibilities
- Monitor and meet all intake targets by quarter and build a strong waitlist.
- Review membership applications to ensure new members meet Soho House values and requirements.
- Oversee membership administration, ensuring internal processes are followed and managing member data through CRM systems.
- Manage day-to-day member queries and serve as the point of contact for members in growth cities.
- Review and monitor Growth Cities to identify potential cities for future Houses and/or to start programming events.
- Observe member habits, feedback, and engagement patterns to identify opportunities for acquisition, engagement, and retention.
- Execute a regular communications plan to keep members informed, engaged, and excited about their benefits.
- Partner with the comms manager to create Growth City-specific servicing communications.
- Partner with the CRM team to build a tailored and personalized communications approach for CWH Growth Cities.
- Handle member concerns and behavioral issues, making difficult calls when necessary and documenting outcomes.
- Coordinate with House teams to facilitate member and prospective member requests.
- Work alongside the project team to create and manage reports to track churn, intakes, and chasing members.
- Review reports weekly and project manage CWH UK membership teams on their outreach.
- Work alongside the member success manager and comms manager to manage campaigns.
- Partner with Events Producers on programming strategy and execution within assigned markets.
- Participate in membership calls, meetings, and brainstorms to share best practices and ideas.
- Work closely with all key stakeholders to ensure consistent member engagement and a high-quality member experience.
Requirements
- Highly organized, data-driven, and results-focused.
- Ability to come up with time and resource-efficient initiatives that can be rolled out at scale and tracked.
- A working understanding of Salesforce is beneficial but not mandatory; willingness to upskill is required.
- Good working knowledge of Excel and/or project management skills is advantageous.
Skills
- Salesforce
- Excel
- Project Management
- CRM systems
Location
- London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Annual Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rates
- Private Health and Dental Care
- Weekly Pay
- Life Assurance
- Up to 50% Staff Discount on Cowshed & Soho Home
- In Office Dog Policy on Fridays
- Season Ticket Loan
- Christmas Office Closure
- 2 days paid a year to support a charity of your choice
- Free Counselling Sessions
- Cookhouse & House Tonic programmes
- Continuous training for personal and professional development
- Exclusive access to benefits platform with hundreds of discounts
- Team Events
About the Company
- Cities Without Houses (CWH) is part of Soho House.
Equal Opportunity
- Not specified