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About the Role
The Privacy Operations Specialist is responsible for the first-line privacy controls and day-to-day execution of Aviso’s Privacy Program. This role serves as a key operational point of contact for privacy-related inquiries, requests, and incidents across the organization, managing privacy incidents, data subject access requests, and operational reporting.
Responsibilities
- Lead the intake, assessment, investigation, and management of privacy incidents, breaches, complaints, and inquiries, ensuring timely resolution, regulatory reporting, and effective corrective action implementation.
- Manage the privacy inbox and serve as the primary operational lead for privacy requests, investigations, and program activities.
- Triage project and PIA intake requests and conduct routine Privacy Impact Assessments (PIAs), Transfer Impact Assessments (TIAs), and privacy reviews for initiatives, vendors, technologies, and business processes.
- Act as an embedded Privacy SME representative on operational squads, project teams, and business initiatives, providing practical guidance and driving the adoption of Privacy by Design principles.
- Influence stakeholders and challenge business decisions where appropriate to ensure privacy requirements are effectively incorporated into products, services, processes, and operational workflows.
- Develop, maintain, and enhance privacy operational processes, procedures, standards, and controls to support a scalable and sustainable privacy program.
- Monitor and track remediation activities, corrective action plans, and outstanding privacy risks, working with business owners to ensure timely closure and accountability.
- Maintain privacy logs, trackers, and reporting dashboards that provide meaningful insights into program performance, operational effectiveness, and emerging risks.
- Leverage AI-enabled tools and automation to streamline repetitive operational tasks, and support the implementation and optimization of privacy management technology and workflow solutions.
- Conduct ongoing vendor and third-party privacy monitoring, validate compliance with contractual privacy provisions, and support privacy requirements in vendor contract negotiations and renewals.
- Monitor emerging privacy risks, control gaps, and trends, identify recurring issues, and provide recommendations that strengthen privacy governance, operational effectiveness, and risk mitigation.
- Partner with business, technology, legal, compliance, information security, and data governance teams to embed privacy requirements into operational processes and strategic initiatives.
- Monitor the industry landscape to identify trends and implement best practices.
- Execute all first-line (1B) privacy operational controls in accordance with Aviso’s control framework and privacy program requirements.
- Manage and execute data subject access requests (DSARs) from intake through resolution, ensuring compliance with legislative timelines and documentation requirements.
- Escalate complex privacy matters, emerging risks, and issues requiring management decision to the Manager, Privacy Operations in a timely manner.
Requirements
- Degree or diploma in Business, Law, Information Technology, Risk Management, Privacy, or a related field.
- 5+ years of progressive experience in privacy, compliance, risk management, governance, legal operations, or a related discipline, with demonstrated responsibility for executing and managing operational privacy functions.
- Proven hands-on experience managing privacy incidents and breaches, including intake, investigation, root cause analysis, remediation tracking, and regulatory reporting obligations.
- Experience managing data subject rights requests, privacy inquiries, complaints, and related operational privacy processes from intake through resolution.
- Demonstrated experience conducting Privacy Impact Assessments (PIAs), vendor privacy reviews, and privacy risk assessments for business initiatives, technology implementations, and third-party engagements.
- Strong knowledge of Canadian privacy legislation, regulatory requirements, and best practices, including PIPEDA, Bill C-36, Law 25, provincial privacy laws, breach reporting obligations, cross-border data transfer mechanisms, adequacy assessments, and emerging frameworks relevant to financial institutions and wealth managers.
- Demonstrated operational privacy expertise, including implementing and managing privacy processes, controls, workflows, and governance activities within a complex, multi-stakeholder organization.
- Proven ability to operationalize privacy requirements by translating regulatory obligations and privacy risks into practical business processes, procedures, controls, and day-to-day operating practices.
- Strong stakeholder management and influencing skills, with the ability to build trust, gain buy-in, and embed Privacy by Design principles across business, technology, operational, and project teams.
- Experience supporting change management initiatives, including implementing new processes, driving adoption of privacy controls, and embedding sustainable privacy practices across an organization.
- Strong analytical and problem-solving skills with the ability to investigate issues, identify root causes, assess risks, and develop practical recommendations.
- Experience developing and maintaining privacy metrics, dashboards, reports, and trend analysis to support management oversight, regulatory compliance, and continuous improvement initiatives.
- Demonstrated ability to manage multiple competing priorities, work independently, and exercise sound judgment in a fast-paced and evolving environment.
- Excellent verbal and written communication skills, including the ability to explain complex privacy concepts to technical and non-technical audiences.
- Fluent communication skills in English are required.
- Strong organizational and project coordination skills with a proven ability to drive initiatives from planning through implementation.
- Advanced proficiency with Microsoft Office, including Excel, PowerPoint, Word, Outlook, and Teams.
- Experience within financial services, wealth management, insurance, securities, or credit unions is preferred.
- Experience with privacy management software, workflow tools, ServiceNow, Archer, or GRC platforms is preferred.
- Experience supporting regulatory submissions and regulator interactions is preferred.
- Knowledge of privacy automation, AI governance, or data governance practices is preferred.
- Experience with records management and data lifecycle governance is preferred.
Skills
- Privacy controls
- Privacy Program execution
- Privacy incident management
- Breach reporting
- Data subject access requests (DSARs)
- Privacy Impact Assessments (PIAs)
- Transfer Impact Assessments (TIAs)
- Privacy risk mitigation
- Stakeholder engagement
- Process optimization
- Privacy legislation compliance
- Regulatory requirements
- Privacy framework adherence
- Privacy awareness culture
- Privacy-by-Design principles
- Operational execution
- Business process integration
- Risk assessment
- AI-enabled tools
- Automation
- Vendor management
- Third-party monitoring
- Contract negotiation
- Emerging risk monitoring
- Privacy governance
- Data governance
- Information security
- Change management
- Problem-solving
- Analytical skills
- Metrics and reporting
- Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, Teams)
- Financial services
- Wealth management
- Insurance
- Securities
- Credit unions
- Privacy management software
- Workflow tools
- ServiceNow
- Archer
- GRC platforms
- Regulatory submissions
- Regulator interactions
- Privacy automation
- AI governance
- Records management
- Data lifecycle governance
- Bilingualism in French (asset)
Location
- Toronto
- Vancouver
- Montreal
Work Type
- Full-time
Experience Level
- 5+ years of progressive experience
Education Level
- Degree or diploma in Business, Law, Information Technology, Risk Management, Privacy, or a related field
- IAPP certification (CIPP/C, CIPM, CIPT, or AIGP) preferred
Salary/Compensations
- $100,000 - $110,000 CAD annually
Benefits
- Competitive compensation package
- Excellent health, dental and insurance benefits
- Generous vacation time
- Fitness benefit
- Parental leave top-up options
- Matching contributions to retirement program
- Learning & development opportunities
- Education assistance program
About the Company
- Aviso Wealth is a leading wealth management and investment services provider for the Canadian financial industry.
- We have approximately $145 billion in total assets under administration and management, and over 1,000 employees.
- We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem.
- Our clients include our partners, advisors, and investors.
- We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers.
- Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors.
- Our asset manager, NEI Investments, specializes in investing responsibly.
- Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors.
- Our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach.
- Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms.
- We have offices in Toronto, Vancouver, and Montreal.
- Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins.
- We’re proud to power businesses that empower investors.
- A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development.
Equal Opportunity
- Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities.
- If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.
- We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
- No recruiters or agencies, please.