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About the Role

Raisin is seeking an experienced and strategic Head of Operations to lead and scale core operational departments. This senior leadership role will oversee Custody Operations, Payment Operations, Treasury Operations, Account Management, and Third-Party/Vendor Management, optimizing workflows, managing risk, and ensuring compliance.

Responsibilities

Provide executive leadership and strategic direction to five distinct operational teams, ensuring cohesive collaboration and alignment with overall business objectives.
Lead, mentor, and empower a diverse group of team leads and managers, fostering a culture of high performance, continuous improvement, and accountability.
Design and execute scalable operational strategies, leveraging technology and automation to handle increasing volumes without compromising quality or risk controls.
Oversee the safekeeping of assets, trade settlements, corporate actions, and asset reconciliation, ensuring strict adherence to regulatory standards regarding client asset protection.
Direct the end-to-end processing of domestic and cross-border payments, ensuring high straight-through processing (STP) rates, minimizing exceptions, and maintaining strict compliance with payment regulations.
Lead the operational lifecycle of client accounts, including seamless onboarding, account maintenance, offboarding, and operational support for KYC/AML requirements, ensuring a frictionless and secure client experience.
Direct the vendor management lifecycle, negotiating SLAs, conducting regular vendor performance reviews, and ensuring third-party partners consistently deliver high-quality, cost-effective services while adhering to compliance and security standards.
Continuously analyze current operational workflows to identify bottlenecks, implementing lean methodologies and technical enhancements to drive efficiency and reduce operational costs.
Establish and monitor comprehensive KPIs and KRIs, maintaining a robust operational risk framework to quickly identify, escalate, and mitigate risks.
Act as the operational escalation point for audits and regulatory inquiries, ensuring all departments remain fully compliant with current financial legislation and industry best practices.

Requirements

A minimum of 10+ years of proven expertise in senior operational leadership roles within banking, fintech, or financial services.
Deep, hands-on experience managing across at least two of the core areas (Custody, Payments, Treasury, Account Management, or Vendor Management), with the strategic capability to oversee them all.
Strong familiarity with core banking systems, payment gateways, custody platforms, and vendor management frameworks.
Strong negotiation skills and experience managing large-scale third-party operational contracts and SLA enforcement.
Exceptional data-driven decision-making skills, with the ability to translate complex operational data into actionable strategic insights.
Proven ability to lead large teams through periods of significant change, systemic upgrades, and hyper-growth.
Excellent executive-level communication and stakeholder management skills, with the ability to bridge the gap between Operations, Product, Compliance, and Executive boards.
Ability to thrive in a fast-paced, high-stakes environment, acting decisively during time-critical incidents.

Skills

Custody Operations
Payment Operations
Treasury Operations
Account Management
Third-Party/Vendor Management
Risk Management
Compliance
Lean Methodologies
Automation
KYC/AML
Negotiation
SLA Management
Data-Driven Decision-Making
Change Management
Stakeholder Management

Location

Work Type

Full-time
Hybrid

Experience Level

Senior Leadership
10+ years

Education Level

Bachelor’s or Master’s degree in Finance, Business Administration, Economics, or a related field.

Benefits

Employee Development Budget of €2,000 and four full training days per year.
Flexible working hours, home office and 30 vacation days.
Company pension scheme (Betriebliche Altersvorsorge) with a 20% employer contribution.
Urban Sports Club membership subsidized by over €20 per month.
Deutschland Ticket subsidized by €25 per month.
JobRad bike leasing with Raisin covering monthly insurance costs.
Snacks, daily fresh fruit, and drinks provided at the office.
Relocation support may be provided.

About the Company

Raisin is the world’s leading platform for savings and investment products, connecting consumers with banks in the EU, UK, and US to offer better interest rates and diversified refinancing.
The company's vision is to offer savings and investments without barriers, opening up the global 160 trillion euro market.
Raisin currently employs over 800 people from more than 75 countries.
The platform holds over 80 billion euros in assets from more than one million investors, who have accrued over 5 billion euros in returns.

Equal Opportunity

We value diversity and the unique experiences each individual brings. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.
We are an equal opportunity employer and are committed to creating an inclusive environment for everyone, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.