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About the Role
Seeking an individual with a passion for customer engagement and responsive service.
Responsibilities
- Enter customer orders into ERP.
- Serve as the primary contact for daily customer inquiries regarding order status, shipment status, and order issues.
- Confirm orders, collaborate with scheduling for shipping updates, and inform customers of backorders or delivery date changes.
- Utilize customer ERPs and EDI Portals to retrieve and confirm purchase orders and order data.
- Initiate customer JIT RFQs, revision updates, and part reactivations.
- Resolve price and part discrepancies, updating the system in compliance with ISO change control.
- Coordinate and fulfill customer compliance requests and ASNs (Advanced Shipping Notice).
- Maintain customer and order records, including item pricing and customer lists.
- Set up and manage customer master files within the ERP system.
- Maintain and update order entry procedures.
- Provide backup support for planning by scheduling orders in the ERP system.
Requirements
- High School diploma or equivalent.
- Minimum of 2 years of customer service experience; experience supporting business clients is preferred.
- Ability to thrive in a fast-paced environment and manage multiple tasks.
- Proficiency in MS Office (Word, Outlook & Excel) and ERP systems (knowledge of Infor SyteLine is a plus).
- Strong organizational and detail-oriented skills.
- Excellent written and oral communication skills.
- Capacity to remain composed in stressful or challenging situations.
- A proactive approach to learning and professional growth.
- Possess a process and problem-solving mindset.
Skills
- Customer Service
- ERP Systems
- MS Office Suite (Word, Outlook, Excel)
- Communication Skills
- Organizational Skills
- Detail-Oriented
- Problem-Solving
Experience Level
- 2+ years of customer service experience
Education Level
- High School diploma or equivalent