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About the Role
The Access Management Analyst is a hands-on role responsible for reliable day-to-day access delivery and the introduction, embedding, and maturation of controls to ensure secure system, application, and data access for employees, contractors, and third-party users. This role involves developing and operationalizing segregation of duties, rolling out role-based access control, improving joiner, mover, and leaver controls, and migrating manual processes into controlled workflows.
Responsibilities
- Process access requests, changes, and removals accurately and within service levels.
- Support the end-to-end joiner, mover, and leaver control framework.
- Administer and troubleshoot access through Windows Active Directory groups and application-specific models.
- Maintain clear records and support resolution of access activity issues.
- Coordinate application access reviews with application owners and business reviewers.
- Help develop and operationalize a consistent segregation of duties process.
- Maintain access control matrices, role definitions, procedures, and knowledge articles.
- Support audit, compliance, and assurance activity by gathering evidence and completing actions.
- Take ownership of Access Management problems and improvement initiatives.
- Analyze existing processes and controls to define requirements for improvements.
- Play an active role in the rollout of role-based access control.
- Support the onboarding of applications into the access review platform.
- Improve ServiceNow access catalogue items, forms, workflows, and reporting.
- Represent Access Management in projects and Service Transition activity.
- Use service data and control exceptions to identify and implement process improvements.
- Build effective relationships with IT teams, application owners, and stakeholders.
- Proactively identify issues, risks, or control gaps and coordinate actions.
- Share knowledge with colleagues and contribute to a resilient team service.
Requirements
- Relevant experience in Access Management, Identity and Access Management, IT security, or IT operations.
- Practical responsibility for user access controls.
- Practical understanding of joiner, mover, and leaver processes, role-based access control, application access reviews, and access provisioning controls.
- Experience administering users and groups in Windows Active Directory.
- Experience working with application-specific access models.
- Strong analytical and problem-solving skills.
- Experience investigating operational issues, access control gaps, and recurring problems.
- Experience gathering and analyzing requirements from business and technical stakeholders.
- Ability to assess and document current-state processes and identify control gaps.
- Good understanding of approvals, least privilege, segregation of duties, traceability, and audit evidence.
- Demonstrated ability to take ownership of problems or improvement initiatives.
- Experience working with service management or workflow tools, preferably ServiceNow.
- Strong analytical, problem-solving, and organizational skills.
- Sound judgment and close attention to detail.
- Clear communication skills.
- Confidence to work with technical teams, application owners, business stakeholders, and control functions.
- Strong organizational skills and attention to detail.
- Ability to manage competing operational and change priorities.
- Experience contributing to role-based access control delivery.
- Experience contributing to segregation of duties process development.
- Experience contributing to application onboarding.
- Experience contributing to wider access-control improvement projects.
- Experience in a regulated organisation, ideally specialty insurance or the Lloyd's market.
- Awareness of relevant good practice and control frameworks, such as ITIL, ISO 27001, the NIST Cybersecurity Framework or Cyber Essentials.
- A relevant professional qualification or evidence of continued development in Identity and Access Management, cyber security, audit, or IT service management.
Skills
- Access Management
- Identity and Access Management
- IT security
- IT operations
- User access controls
- Joiner, mover, and leaver processes
- Role-based access control
- Application access reviews
- Access provisioning controls
- Windows Active Directory administration
- Application-specific access models
- Analytical skills
- Problem-solving skills
- Requirements gathering
- Process assessment
- Control gap identification
- ServiceNow
- Communication skills
- Organizational skills
- Attention to detail
- ITIL
- ISO 27001
- NIST Cybersecurity Framework
- Cyber Essentials
Location
- minimum 3 days in the office
Work Type
- Permanent
- full-time
- Monday-Friday
- hybrid
Experience Level
- experienced
Education Level
- A relevant professional qualification or evidence of continued development in Identity and Access Management, cyber security, audit or IT service management.
Benefits
- competitive salary
- employee benefit package
About the Company
- Tokio Marine HCC is one of the world’s leading Specialty Insurers.
- Operations sits at the heart of TMHCC, ensuring the smooth running of all business processes.
- IT enables the business to grow, compete, and innovate through technology, security, and solution design.
Equal Opportunity
- The Tokio Marine HCC Group of companies is an equal opportunity employer.