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About the Role
Join the Jennifer Fisher retail team as a Keyholder/Lead Client Advisor to deliver world-class client experiences, build personal connections, drive sales, and enhance brand loyalty. This role involves partnering with store leadership to motivate the team and uphold a tradition of creating memorable shopping experiences.
Responsibilities
- Deliver an Elevated Luxury Client Experience
- Build authentic relationships with clients through exceptional styling, product knowledge, and luxury hospitality.
- Cultivate long-term client relationships through proactive outreach, appointment selling, and personalized follow-up.
- Serve as a trusted style advisor by understanding clients' lifestyles and recommending curated product selections.
- Resolve client concerns with professionalism while protecting and enhancing brand loyalty.
- Champion Jennifer Fisher's luxury service standards, ensuring every client receives a consistent and elevated boutique experience.
- Drive Sales Performance
- Consistently achieve and exceed individual sales goals while contributing to overall boutique performance.
- Inspire and motivate the sales team to achieve daily, weekly, monthly, and annual sales objectives.
- Utilize business reporting and KPIs to identify opportunities, maximize productivity, and drive sales performance.
- Support the execution of client events, product launches, and community engagement initiatives that drive customer acquisition and retention.
- Leverage CRM and clienteling tools to develop a loyal and profitable client portfolio.
- Leadership & Team Development
- Act as Manager on Duty when required, confidently leading daily store operations and decision-making.
- Coach and motivate associates through real-time feedback, recognition, and role modeling of luxury selling behaviors.
- Foster an inclusive, collaborative, and high-performing team culture built on accountability, respect, and continuous development.
- Support onboarding and training of new team members, reinforcing Jennifer Fisher's brand values, service expectations, operational standards, and selling culture.
- Identify development opportunities and partner with store leadership to strengthen the internal talent pipeline.
- Promote a positive, solution-oriented environment that encourages teamwork and ownership.
- Operational Excellence
- Execute opening and closing procedures while ensuring accuracy, security, and compliance with company standards.
- Maintain exceptional operational execution across POS, inventory management, replenishment, fulfillment, transfers, repairs, and cash handling.
- Partner with leadership to ensure visual merchandising and boutique presentation consistently reflect luxury brand standards.
- Maintain organized stockroom operations that support efficient selling and client service.
- Protect company assets by ensuring compliance with Loss Prevention policies, inventory controls, and operational procedures.
- Demonstrate strong attention to detail while balancing operational priorities with client-facing responsibilities.
- Brand Ambassador
- Represent Jennifer Fisher with professionalism, confidence, and authenticity in every interaction.
- Become an expert in Jennifer Fisher collections, craftsmanship, materials, seasonal launches, and styling.
- Communicate the inspiration and story behind the brand to create meaningful client connections.
- Stay informed on luxury fashion, jewelry, competitive trends, and evolving client expectations.
- Maintain an elevated personal presentation that reflects the Jennifer Fisher brand aesthetic.
- Communication & Business Partnership
- Partner closely with the Store Manager and Assistant Store Manager to execute business priorities and operational initiatives.
- Communicate effectively with store leadership regarding sales opportunities, client feedback, inventory needs, and operational priorities.
- Accurately complete required reporting, business recaps, and operational communications.
- Build collaborative relationships with cross-functional partners to support boutique success.
Requirements
- 3+ years of successful experience within luxury, fine jewelry, designer, or premium contemporary retail.
- Demonstrated success exceeding personal sales goals while influencing team performance.
- Proven clienteling experience with the ability to develop and maintain a loyal client portfolio.
- Previous leadership experience as a Key Holder, Lead Client Advisor, Senior Stylist, or similar role preferred.
- Passion for luxury retail, fashion, jewelry, and delivering exceptional client experiences.
- Strong leadership presence with the ability to coach, motivate, and inspire others.
- Excellent communication, interpersonal, and conflict resolution skills.
- Highly organized with exceptional attention to detail and follow-through.
- Comfortable balancing multiple priorities while maintaining composure in a fast-paced environment.
- Proficiency with POS systems, retail technology, and Microsoft Office; CRM experience preferred.
- Flexible availability including evenings, weekends, holidays, and peak business periods.
Skills
- Clienteling
- Sales
- Leadership
- Communication
- Interpersonal skills
- Conflict resolution
- Organization
- Attention to detail
- POS systems
- Retail technology
- Microsoft Office
- CRM
Work Type
- Full-time
Experience Level
- 3+ years of experience
- Previous leadership experience preferred
Salary/Compensations
- $26.00-$29.00 per hour
About the Company
- Jennifer Fisher is a retail brand focused on delivering world-class experiences for clients.
- The company believes its people are its greatest asset and seeks to structure competitive compensation offers to attract and retain the best talent.
- Base salary is part of a total compensation package, which may include commission earnings, bonus, and other Centric Brands sponsored benefit programs.
Equal Opportunity
- Jennifer Fisher is an Equal Opportunity Employer