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About the Role
As a Front Desk Associate, you will be at the heart of the guest experience, providing professional, courteous, and enthusiastic service while maintaining Rosewood’s high standards of hospitality. You will anticipate guests’ needs, create memorable moments, and ensure every interaction reflects our commitment to refined and engaging service.
Responsibilities
- Provide five-star, ultra-luxury service, anticipating guests’ needs and going the extra mile to create memorable experiences.
- Deliver seamless arrivals and departures, including preparing arrivals, completing check-ins and check-outs, managing room assignments and ensuring guest information is accurately maintained.
- Build positive relationships with guests and associates, responding promptly to requests and resolving concerns with genuine care.
- Share knowledge of the hotel’s facilities, services, dining, spa and other amenities, identifying opportunities to enhance the guest experience through appropriate recommendations and upselling.
- Maintain accurate guest accounts and complete cashiering and payment procedures in line with established standards.
- Work closely with Housekeeping, Butlers and other hotel teams, sharing relevant guest information and room-status updates to ensure a seamless stay.
Requirements
- Must be eligible to live and work in the UK.
- Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Location
- London
- United Kingdom
Work Type
- Full-time
- Permanent
Benefits
- 28 days paid holidays per annum including Bank Holidays
- Discounts on Food & Beverage
- Company pension scheme and life assurance
- Enhanced sick pay policy
- 12 complimentary room nights per year and F&B discount worldwide
- Up to 16 weeks paid parental leave
- Talent development opportunities
- Involvement in Corporate Social Responsibility programmes and wellbeing activities
About the Company
- Rosewood London is housed in an Edwardian Belle Époque building that offers some of London's finest accommodations and service with the feel of a stylish London residence.
- Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing, an exclusive suite with its own postcode and accessed by a private elevator.
- The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant as well as the hotel’s warmly welcoming destination bar, Scarfes Bar.
- It forms part of the ultra-luxury collection Rosewood Hotels and Resorts® which comprises of over 38 properties and over 21 future hotel openings.
Equal Opportunity
- At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.
- We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.