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About the Role
The Relationship Banking Associate delivers high-quality customer service and processes routine transactions accurately. This role identifies and refers sales opportunities to fulfill customer needs through in-person or telephone interactions and provides support for basic consumer deposit account opening.
Responsibilities
- Processes routine transactions and associated customer and account servicing duties with accuracy and efficiency.
- Performs administrative duties including maintaining records, preparing forms and reports, and daily vault balancing.
- Engages in referral and relationship management to meet objectives and goals.
- Provides support for new deposit account opening.
- Adheres to security measures and controls to minimize company losses.
- Identifies customer opportunities through consultative conversations to assess and address needs.
- Provides services including basic deposit account opening and referring customers to appropriate business partners.
- Conducts sales and service calls to existing and potential customers.
- Resolves customer issues and complaints while delivering high responsiveness.
- Ensures customer satisfaction through direct action and enlisting additional support.
- Participates in community events supporting the Community Reinvestment Act (CRA).
- Performs other duties as assigned and required.
Requirements
- High School Diploma or Equivalent
- Minimum one year experience in related banking positions or equivalent sales/customer service experience
- Applicants must be authorized to work for any employer in the U.S.
- Unable to sponsor or assume sponsorship of an employment Visa at this time.
Skills
- Excellent listening & communication skills
- Ability to approach, identify and have conversations with customers and identify needs and opportunities
- Organizational skills
- Interpersonal skills
- Customer relations skills
- Problem-solving skills
- Decision-making skills
- Ability to function in a fast-paced, ever-changing environment
- Ability to work well with people as a team
- Proficient computer skills
Work Type
- Full-Time
- Part-Time
Experience Level
- Minimum one year experience
Education Level
- High School Diploma or Equivalent
Salary/Compensations
- $18.50 - $20.81
Benefits
- Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
- Parental Leave: Six weeks of paid leave at 100% of your salary.
- Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
- Dental and Vision Coverage
- Flexible Spending Accounts: For healthcare and dependent care expenses.
- Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
- Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
- Voluntary Benefits: Including hospital, accident, and critical illness coverage.
- Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan.
- Adoption Assistance
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Pet Insurance
- Financial and Banking Services: Various banking services benefits and financial planning assistance.
- Paid Sick and Safe Leave
About the Company
- At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
- NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
- NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
- Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential.
- NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way.
- NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan.