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About the Role
This role involves thoughtfully stewarding a regulated product, protecting customer outcomes, and helping create a culture built on trust, care, and integrity. You will be a guiding voice, ensuring products evolve beautifully and responsibly while meeting the highest regulatory standards.
Responsibilities
- Nurture and own the end-to-end in-life journey of regulated products, ensuring customers remain at the heart of every decision.
- Act as a trusted subject matter expert on FCA and ICOBS requirements, translating regulation into clear, caring, and effective product practices.
- Shape and guide the product roadmap, prioritizing thoughtful improvements, fixes, and enhancements that strengthen customer confidence.
- Partner closely with colleagues across propositions, technology, finance, legal, compliance, and customer teams to deliver shared outcomes.
- Take a considered, detail-focused approach to customer and agent journeys, gently uncovering risks, opportunities, and improvement areas.
- Represent regulated products with confidence and credibility at governance forums, advocating for strong conduct and continuous improvement.
- Care for the product governance framework, including annual reviews, ensuring voices from across the business are heard and reflected.
- Explore market trends and competitor insights with curiosity, using data to propose meaningful, customer-led enhancements.
- Create clear, accessible MI and reporting, tracking KPIs such as complaints, cancellations, and NPS to tell the full product story.
Requirements
- Experience working within a regulated environment, with a thoughtful and confident understanding of FCA and ICOBS expectations.
- Comfort staying up to date with regulatory change and applying it in a way that supports customers and colleagues alike.
- A warm, customer-centred mindset, with the ability to communicate clearly, build trust, and bring others with you.
- Strong product or programme management experience, paired with a positive, supportive, and solutions-focused approach.
- Confidence working collaboratively within a large, matrix organisation, valuing diverse perspectives and shared success.
- A naturally detail-aware and analytical style, combined with the confidence to gently challenge and improve existing ways of working.
- A strong sense of responsibility and care — for customers, for colleagues, and for doing the right thing every time.
- Offers of employment are subject to background checks, including criminal (DBS) and financial checks to meet regulatory standards.
Skills
- Product management
- Programme management
- FCA
- ICOBS
- Customer-centricity
- Communication
- Collaboration
- Analytical skills
- Reporting
- Data analysis
Location
- The Speechmark, London
- Hybrid
Work Type
- Hybrid
- Full-time
Experience Level
- 12 Months Fixed Term Contract
Salary/Compensations
- Excellent basic salary plus bonus
Benefits
- Vodafone benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Discounts
- Vouchers
- Pension plan
- Learning tools
- Parental leave policies
About the Company
- We are here to build a network the UK can count on – one that connects people, places, and potential.
- We are creating more than the UK’s best network; we’re helping close the digital divide, empower communities, and drive meaningful progress.
- We believe that everyone should feel they belong. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
- We are expanding connectivity and reimagining what a connected nation looks like.
- With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
- We move at pace because what we’re building matters.
- We are part of the Consumer team where creating and developing products, services, and propositions is at the forefront.
Equal Opportunity
- We believe that everyone has valuable contributions to make.
- As a Disability Confident Employer, we actively encourage individuals with disabilities to apply for positions within our team.
- Through the ‘Offer an Interview’ scheme, we aim to offer interviews to a fair and proportionate number of applicants with disabilities who best meet the essential criteria for our vacancies.