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About the Role
As a Product Expert at Home Ground, a premium coffee showroom, you will bring Sage, Lelit, Baratza, and Beanz brands to life through exceptional coffee experiences, expert demonstrations, and personalized customer interactions. Your primary focus is delivering outstanding customer experiences by combining barista expertise, premium customer service, and extensive product knowledge to inspire customers.
Responsibilities
- Prepare and serve premium coffee.
- Welcome customers through personalized product demonstrations and appointments.
- Support masterclasses, retailer events, and other customer experiences.
- Play an active role in live shopping, both behind the scenes and in front of the camera.
- Support reactive content creation, community management, and Live Chat service.
- Work across all areas of the showroom to deliver memorable experiences.
- Operate and maintain Home Ground.
- Support BRG events and Experience days.
- Deliver customer engagement and sales.
- Work collaboratively across Home Ground.
- Embrace the Stellar Values: Own It, Be Can Do, Stay Curious and Work Smart.
Requirements
- Proven experience in sales, hospitality, retail, or customer service.
- Genuine passion for coffee and enthusiasm for learning about brands and products.
- Strong barista skills, or the ability to demonstrate these skills to the required standard following training.
- Excellent verbal and written communication skills with confidence presenting to individuals and groups.
- Confidence appearing on camera and supporting live shopping and digital content.
- Confidence engaging with customers both virtually and physically.
- Understanding of food hygiene and safe food handling, with a commitment to following all required procedures.
- Strong organizational skills, attention to detail, and a proactive, flexible approach to work.
Skills
- Barista skills
- Customer service
- Product demonstrations
- Live shopping
- Content creation
- Community management
- Live Chat service
- Presentation skills
- Sales
- Hospitality
- Retail
- Food hygiene
- Safe food handling
- Organizational skills
- Attention to detail
- Flexibility
Location
- Premium coffee showroom
Work Type
- Full-time
- Permanent
- Onsite
Experience Level
- Experienced
Salary/Compensations
- £30,000 per year plus bonus
Benefits
- Bonus
- 37.5 contracted hours
- Intensive training provided
About the Company
- Stellar Global is a progressive, inclusive retail experience agency that believes in the power of people.
- Stellar invests heavily in its staff to deliver best-in-class service for physical, virtual, or hybrid retail experiences.
- Stellar Global provides bespoke, immersive training programs and opportunities to flourish and progress.
- Stellar Global is committed to creating a culture of community and support while cultivating outstanding retail experience specialists.
Equal Opportunity
- Stellar is an Equal Opportunities Employer.
- We value diversity and inclusion, and all applications are considered equally.