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About the Role

Booker T. Washington Community Service Center (BTWCSC) seeks a dynamic, strategic, and culturally grounded Teen & TAY Manager of Youth Success to oversee all teen and transitional-age youth (TAY) programming. This position provides leadership, supervision, and vision for programs that empower Black, Brown, and underrepresented youth ages 13–25 to thrive academically, emotionally, and economically. Rooted in the Children’s Defense Fund (CDF) Freedom School model, this position integrates identity-affirming, trauma-informed, and culturally responsive practices that reflect BTWCSC’s Freedom Academy values. The Manager is responsible for ensuring program quality, data integrity, and strong youth outcomes while supervising the Teen and TAY Coordinators, program aides, and youth interns. This leader plays a pivotal role in shaping the transition pipeline between middle school, high school, and adulthood-creating a clear pathway that connects youth development, workforce readiness, higher education, and wellness supports.

Responsibilities

Oversee the daily operations of Teen and TAY programs, ensuring that every activity reflects cultural affirmation, joy, and pride in Black identity.
Supervise and coach the Teen Coordinator, TAY Coordinator, and program aides using trauma-informed, restorative, and equity-centered approaches.
Lead weekly Teen/TAY team meetings and bi-weekly coaching sessions to review program data, address youth needs, and strengthen alignment.
Align all Teen and TAY programming to create a clear developmental pipeline connecting BTWCSC’s K–8 Freedom Academy, Teen, and TAY initiatives.
Oversee the creation and implementation of curriculum and lesson plans that highlight the histories, resilience, and contributions of Black and Brown communities.
Work with the Associate Director of Expanded Learning & Enrichment to ensure programming meets grant deliverables and measurable outcomes.
Serve as the main point of escalation for youth and family issues, ensuring culturally responsive communication and solutions.
Maintain ongoing contact with parents, caregivers, and case managers to ensure coordinated support for youth.
Oversee all Participant stipend programs, ensuring youth payments are timely, accurate, and tied to attendance and participation metrics.
Ensure that all Teen and TAY participants are connected to wraparound services within BTWCSC.
Incorporate Freedom School themes into Teen and TAY program cycles.
Create safe and inclusive learning spaces for Black LGBTQ+, immigrant, and differently-abled youth.
Manage data collection and reporting systems to ensure accurate documentation.
Submit monthly narrative and data reports highlighting successes, trends, and challenges.
Ensure full compliance with all safety, licensing, mandated reporting, and workforce development standards.
Partner with the K–8 Freedom Academy Manager to align transitions between grade levels and create mentoring opportunities.
Cultivate and maintain external partnerships with SFUSD schools, City College and culturally aligned CBOs to strengthen youth access to postsecondary and employment opportunities.
Participate in citywide coalitions, conferences, or learning exchanges that strengthen BTWCSC’s visibility and impact in the youth development field.
Perform additional duties as assigned.

Requirements

Bachelor’s degree in Education, Social Work, Youth Development, or a related field (Master’s preferred).
Minimum of 5 years of progressive experience working with teens and young adults, including at least 2 years of direct supervision or management.
Strong knowledge of San Francisco youth ecosystems, especially in Black and historically marginalized communities.
Deep understanding of trauma-informed care, identity-affirming youth development, and racial equity frameworks.
Proven ability to manage staff, balance multiple projects, and meet grant deliverables.
Excellent communication, documentation, and interpersonal skills.
Proficiency in Google Workspace, Airtable, and DCYF CMS or similar data systems.
Must possess a valid CA Driver’s License, proof of insurance, and ability to pass TB, background, and Mandated Reporter clearances.
Ability to respectfully work within and across diverse cultures and backgrounds.
Ability to maintain discretion and confidentiality and handle sensitive information.
Demonstrates a desire to serve others and fulfill community needs for vulnerable populations.
Works effectively with individuals from diverse backgrounds, abilities, opinions, and perspectives.
Builds rapport and relates well to others.
Makes sound judgments and transfers learning from one situation to another.
Exercises mature judgment and good decision-making.
Embraces new approaches and discovers ideas to create a better member experience.
Strives to meet or exceed goals and deliver a high-value experience for members.
Pursues self-development that enhances job performance.
Demonstrates an openness to change and seeks opportunities in the change process.
Ability to stand for extended periods, kneel, reach, bend, and lift objects weighing in excess of 35 lbs.
Occasional weekend work required to accomplish objectives.
Physical requirements are also typical of those needed in an office environment.

Skills

Trauma-informed care
Identity-affirming youth development
Racial equity frameworks
Staff management
Project management
Grant management
Communication
Documentation
Interpersonal skills
Google Workspace
Airtable
DCYF CMS
Cultural affirmation
Restorative practices
Equity-centered approaches
Curriculum development
Lesson planning
Data collection
Reporting
Case management
Community engagement
Partnership cultivation

Location

San Francisco, CA

Work Type

Full-Time
In-Person
On-site

Experience Level

5 years of progressive experience working with teens and young adults
2 years of direct supervision or management

Education Level

Bachelor’s degree in Education, Social Work, Youth Development, or a related field
Master’s degree preferred

Salary/Compensations

$85,000 to $90,000 annually

Benefits

Full benefits package
100% employer-covered excellent health, dental, and vision benefits
Paid time off, including 15 days paid vacation
Holidays
Center seasonal breaks/closures
Workers compensation
Employee Assistance Program
Monthly wellness benefit after 90 days
Access to daily hot meals and snacks
Commuter benefits after 90 days
Life and disability insurance
401K match plan (4% company contribution, 1% employee contribution required)
Professional development opportunities, including conferences, seminars, webinars, and training

About the Company

Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area’s oldest Black-led, Black-serving nonprofit organizations, with 106 years of service to San Francisco.
A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans.
We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco.
We prioritize serving the Black community, and we welcome all individuals from all cultures and ages, from 0 to 99, who walk through our door.
We are one of the few urban spaces where anyone in the community can access comprehensive services, ranging from a hot meal to childcare, academic support, and senior services.

Equal Opportunity

BTWCSC is an Equal Opportunity Employer committed to hiring a diverse workforce.
All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.
According to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.