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About the Role
Join ING's Financial Crime Compliance AML Operations team as a Team Lead, reporting to the Senior Manager. You will lead a team dedicated to safeguarding customers and the bank by ensuring compliance with local and global regulatory obligations. This role is crucial in a period of rapid change and growth, focusing on uplifting processes and knowledge to meet industry standards.
Responsibilities
- Lead a team of compliance officers, providing feedback and ongoing training to uplift capabilities.
- Review and approve SMR’s triggered by Transaction monitoring or Fraud referrals.
- Contribute to uplifting current processes.
- Build relationships with internal stakeholders.
- Manage KPI’s and productivity markers to effectively measure output and performance.
- Deliver high-level analysis and decision making, ensuring compliance with AML/CTF obligations and experience lodging fraud SMR’s.
- Proactively promote and maintain an effective and sustainable compliance culture throughout the team and organization.
Requirements
- Previous team leadership experience.
- Excellent oral, written, and interpersonal skills.
- Ability to successfully deal with ambiguity and change.
- Strong analytical skills with the ability to proactively identify issues quickly and provide business-oriented solutions.
- Strong organizational and prioritization skills with the ability to handle multiple tasks simultaneously.
- Ability to consider alternative solutions to a problem while maintaining compliance with regulatory requirements.
- Minimum 3-5 years of experience in the financial services industry specifically related to AML activities.
- Experience in FCC Operations.
- Experience mentoring and overseeing operations workload allocation and monitoring.
Skills
- AML/CTF obligations
- Lodging fraud SMR’s
- Transaction monitoring
- Fraud referrals
Location
- Sydney
Work Type
- Permanent
- Full-time
Experience Level
- Minimum 3-5 years
Benefits
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity
About the Company
- At ING, we make life simpler and more rewarding for customers, team members, and communities.
- ING fosters a fun, inclusive, and supportive culture where individuality is celebrated.
- ING is a place where growth is a promise, offering opportunities for project ownership and innovation.
- ING is a WGEA Employer of Choice for Gender Equality and a Family Inclusive workplace.
- ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025.
Equal Opportunity
- ING makes hiring decisions based on skills, capabilities, and alignment with values, not just ticking every box.
- Encourages applications from individuals who may not meet all criteria.
- Invested in fostering a diverse and inclusive workplace where everyone feels they belong.
- Provides support and adjustments during the recruitment process for those who require it.