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About the Role

Reed in Partnership is seeking a Test Centre Associate for their DVSA programme in Southwark. This role involves invigilating exams and delivering tests to candidates while ensuring adherence to procedures and guidelines. The position offers the opportunity to provide excellent customer service and assist people during a significant life event.

Responsibilities

Invigilation of exams
Efficient delivery of tests to candidates
Adherence to relevant procedures and guidelines
Strict adherence to programme requirements and company policies
Providing a high level of customer service
Checking candidates ID documents and booking them in on the system
Ensuring the integrity and security of tests are maintained
Supervision and invigilation of tests
Explaining the test process to candidates and supporting with other queries
Reviewing tests and test centre scheduled
Performing daily test centre opening and closing procedures
Ensuring the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
Handling and reporting incidents that could impact candidate testing

Requirements

A full UK driving licence
Significant demonstrable experience in providing high-quality customer service
Excellent attention to detail and accuracy
The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
Experience in working with diverse customer groups
Excellent judgment and decision-making skills
Flexibility in working hours and days, including evenings and Saturday
The ability to remain calm and deal with confrontational candidates in a professional manner

Skills

Customer service
Attention to detail
Accuracy
Working under pressure
Multi-tasking
Working with diverse customer groups
Judgment
Decision-making
Flexibility
Calmness under pressure
Professionalism

Location

Southwark

Work Type

Part-time
Occasional shifts
Flexible working pattern

Experience Level

Significant demonstrable experience in providing high-quality customer service

Salary/Compensations

£14.80 per hour

Benefits

Long term employment stability
Satisfaction of assisting people at a key moment in their lives

About the Company

Reed in Partnership has been delivering public services since 1998.
We are a British, family-owned company, whose mission has always been to positively transform people and their communities.
This is reflected in our services, which we deliver to help people from all backgrounds and circumstances to change their lives for the better.
Our DVSA (Driver and Vehicle Standards Agency) programme, provides secure assessment of prospective new drivers for the Department of Transport.
Through more than 70 test centres, we provide 1.7 million + Driving Theory Tests a year across several regions of the UK.
Our delivery provides the infrastructure and processes required to test each candidates driving theory knowledge and hazard perception.
We ensure the integrity and compliance of each individual test in accordance with the assessment standards set by the DVSA.

Equal Opportunity

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.
We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.