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About the Role
Oversee departmental teams alongside the Food and Beverage Director to maximize revenue, ensure high standards of service, operational excellence, and guest experience across The Halls and The ICC. Act as the senior operational lead, deputizing for the Food and Beverage Director and representing the business at meetings. Support annual budgets, business plans, revenue targets, and profitability objectives. Monitor and manage labor costs, payroll efficiency, departmental expenditure, and operating costs. Work with venue departments to maximize efficiencies and revenue. Lead, coach, motivate, and develop managers and teams, fostering a high-performance, guest-focused culture. Support recruitment, onboarding, training, succession planning, and talent development. Conduct performance reviews and manage people matters with HR and the Food and Beverage Director. Promote employee engagement, wellbeing, accountability, and professional development. Champion exceptional hospitality and service excellence. Monitor guest feedback and performance metrics, implementing improvements. Maintain standards of presentation, cleanliness, food quality, and service. Ensure compliance with food safety, health and safety, licensing, employment, and regulatory requirements. Maintain operational procedures, risk management, and safe systems of work. Build and maintain relationships with internal departments, suppliers, partners, contractors, and stakeholders. Undertake other reasonable duties as requested.
Responsibilities
- Oversee the operation of the departmental teams alongside the Food and Beverage Director, ensuring revenue is maximised at every opportunity.
- Provide visible and effective leadership to departmental teams, ensuring the highest standards of service delivery, operational excellence, and guest experience.
- Oversee the day-to-day operation across The Halls and The ICC.
- Act as the senior operational lead, deputising for the Food and Beverage Director and representing the business at internal and external meetings where appropriate.
- Support the delivery of annual budgets, business plans, revenue targets, and profitability objectives.
- Monitor and manage labour costs, payroll efficiency, departmental expenditure, and operating costs to achieve financial targets.
- Work with all venue departments to maximise efficiencies on cost and revenue generation.
- Lead, coach, motivate, and develop departmental managers and operational teams, creating a high-performance and guest-focused culture.
- Support recruitment, onboarding, training, succession planning, and talent development initiatives.
- Conduct performance and development reviews and manage day-to-day people matters in partnership with the HR team and Food and Beverage Director.
- Promote employee engagement, wellbeing, accountability, and continuous professional development.
- Champion a culture of exceptional hospitality and service excellence, ensuring all guest interactions reflect the prestige of Olympia Events.
- Monitor guest feedback and performance metrics, implementing improvement plans where required.
- Maintain exceptional standards of presentation, cleanliness, food quality, and service delivery throughout the venue.
- Ensure full compliance with food safety, health and safety, licensing, employment, and regulatory requirements.
- Maintain robust operational procedures, risk management processes, and safe systems of work across all departments.
- Build and maintain strong working relationships with internal departments, suppliers, partners, contractors, and key stakeholders.
- Undertake any other reasonable duties as requested by the Food and Beverage Director.
Requirements
- Significant senior management experience within food and beverage, hospitality, hotels, stadiums, arenas, conference and events, or premium guest experience environments.
- Demonstrable experience delivering exceptional guest experiences while managing high-volume operations.
- Experience leading operational delivery across complex events and customer-facing environments.
- Experience working collaboratively across multiple departments and stakeholder groups.
- Experience leading change, transformation, or continuous improvement programmes.
Experience Level
- Senior management experience
Benefits
- 25 Days Annual Leave
- Life Assurance
- 5% Pension Contribution
- Healthshield Cover
- Employee Assistance Programme
- Eye Care Support
- Cycle to Work Scheme
- Employee Referral Scheme
About the Company
- Legends Global is redefining excellence in sport, entertainment and live events.
- We provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.
- We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.
- Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration.
- Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.
- Olympia is one of the UK’s leading event destinations, hosting exhibitions, conferences, live entertainment, sporting events, and corporate functions.
- Technology is at the heart of every event, with reliable connectivity and resilient infrastructure critical to delivering exceptional experiences for organisers, exhibitors, visitors, and employees.
- At Legends Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future.
- We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers.
- Join us and make a significant impact from day one.
- We are committed to active inclusion, diversity, and equal opportunities.
- This commitment begins with our recruitment and selection process.
- We welcome discussions about flexible working arrangements.
Equal Opportunity
- We are committed to active inclusion, diversity, and equal opportunities.
- This commitment begins with our recruitment and selection process.
- We welcome discussions about flexible working arrangements.
- If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application.
- We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.