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About the Role
The Head Waiter/Waitress is responsible for delivering a five-star luxury lifestyle guest experience through exceptional food and beverage service. This role ensures guests receive attentive, professional service while supporting team collaboration, operational standards, and guest satisfaction.
Responsibilities
- Deliver exceptional food and beverage service to guests
- Take guest orders and accurately serve food and alcoholic beverages
- Communicate guest dietary requirements, allergies, and special requests to the kitchen
- Maintain cleanliness and presentation standards within assigned service areas
- Monitor and maintain assigned tables, ensuring courses are cleared and tables are properly prepared
- Address guest requests and resolve service concerns professionally and promptly
- Support and coordinate with team members to ensure seamless guest service
- Ensure compliance with safety, security, and alcohol service procedures
Requirements
- High school diploma or G.E.D. equivalent
- Minimum 2 years of related food and beverage service experience
- Strong customer service and communication skills
- Ability to work effectively within a team environment
- Excellent interpersonal and guest relations skills
- Dependability, adaptability, and a positive demeanor
- Understanding of safety procedures and proper lifting techniques
- Eligibility to work in the UK
Skills
- Customer service
- Communication
- Teamwork
- Interpersonal skills
- Guest relations
Location
- The London EDITION
Work Type
- Full-time
Experience Level
- Minimum 2 years of related food and beverage service experience
Education Level
- High school diploma or G.E.D. equivalent
Benefits
- Access to special room rates, discounts on food and beverage, and experiences across Marriott's portfolio through Explore by Marriott Bonvoy™
- Paid leave for vacations, sick time, and holidays
- Access to wellbeing activities and resources through the global TakeCare platform
- Additional local benefits may be available depending on the property and role
About the Company
- EDITION Hotels are stunning microcosms of the world’s top cities featuring the best in service, food, beverage and entertainment.
- As part of the Marriott International family, EDITION offers more than a job.
- EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.