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About the Role
As a Sales Advisor, you will be an authentic brand ambassador, reflecting our 'Feel Summer' promise and brand values in everything you do. You will build lasting relationships with our customers every day and help them 'enjoy their holiday better'.
Responsibilities
- Develop a lasting relationship with O.B. customers, helping them to better enjoy their holidays.
- Be dynamic, personalized, and brave in your approach to teamwork, service, and sales.
- Welcome and engage customers, establishing lasting relationships.
- Go the extra mile for customers and inspire them to enjoy better holidays.
- Provide a friendly welcome and use an outgoing personality to influence their experience.
- Maintain contact with customers beyond the store using customer care tools and platforms.
- Work as part of a team, collaborating to ensure operational excellence in retail and excellent customer service.
- Develop a deep understanding of how exceptional customer service impacts the business.
- Identify customer needs and answer product-related questions.
- Bring collections to life and fill the store with a 'Feel Summer' attitude.
- Answer questions about price, appearance, materials, sizing, and key features of Orlebar Brown garments.
- Make an extra effort for every customer, especially regarding product availability and sourcing.
- Suggest styles and create wardrobes.
- Gather customer data to expand the customer base and encourage repeat visits and loyalty.
- Represent store standards and collaborate with the team to ensure the best image.
- Attend regular training sessions on seasonal product launches.
- Provide feedback on daily and weekly store reports, sharing stories with the wider company.
- Potentially assist with additional responsibilities as a 'Key Holder' after successfully performing the role.
- Undertake any other reasonable task or function assigned by a more senior person.
Requirements
- Ability to build rapport with customers.
- Demonstrated passion for the brand and affinity with our promise and purpose.
- Willingness to adapt and take on new challenges.
- Maintain a professional image as an OB brand ambassador.
- Ability to successfully manage multiple competing demands and priorities.
- Excellent communication skills, both verbal and written in English and Spanish.
- Genuine attention to maintaining high standards.
Skills
- Sales
- Customer Service
- Communication
- Teamwork
- Brand Ambassadorship
Location
- Madrid
Work Type
- Full-time
- Permanent
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive
Benefits
- Discounts on Orlebar Brown and CHANEL products
- Exclusive employee sales
- Loyalty incentives
- One week's holiday (additional to annual leave)
- More time off throughout the year
- Paid holiday
- Full uniform
- Access to employee canteen during working hours
About the Company
- Orlebar Brown (part of the Chanel group) was launched in March 2007, focusing on a more tailored approach to men's swimwear and beach shorts.
- The brand's collections integrate into broader lifestyles imagined around the beach, resorts, coast, and sport.
- The company's stated goal is to 'encourage, excite and inspire everyone to 'enjoy their holiday more'.
- The brand has gained global recognition and is sold online, in over 30 O.B. stores, and through top retailers and hotels worldwide.
- The business is built on relationships with customers, striving to maintain these relationships and provide first-class service.
- The company focuses on building relationships with existing customers and seeking new ones.
- Orlebar Brown lives and breathes its brand values: personalization, dynamism, and bravery.
- The company focuses on creating an inclusive culture that fosters personal growth and contributes to collective progress.
- Orlebar Brown values the perspective, experience, and potential that individuals can bring.
Equal Opportunity
- We encourage you to apply as we value the perspective, experience, and potential you could bring to Orlebar Brown.