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About the Role
As part of the Big Mamma Floor team, your mission will be to take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments. You will master our menu, including dishes, wines and cocktails, and open and close your section of the floor with professionalism. You will also maintain cleanliness, organisation and health & safety standards, support colleagues, and create memorable moments for guests with a warm, friendly and professional attitude.
Responsibilities
- Take care of all guests in your section, following the steps of service, providing recommendations, upselling and processing payments
- Master our menu, including dishes, wines and cocktails
- Open and close your section of the floor with professionalism
- Maintain cleanliness, organisation and health & safety standards across the floor
- Support your colleagues during service and contribute to a positive, high-energy environment
- Create memorable moments for our guests with a warm, friendly and professional attitude
Requirements
- Passion for Italian food and excellent customer service
- High energy, proactive attitude and team spirit
- Strong communication skills
- Previous experience as a waiter/waitress in a busy restaurant
- Flexible availability, including evenings and weekends
Skills
- Customer service
- Communication skills
- Upselling
- Payment processing
Location
- London
- Manchester
- Birmingham
- Dublin
Work Type
- Permanent
- Full-time
Salary/Compensations
- Basic pay + 15% of the service charge you generate in your section + 1 tronc point per hour
Benefits
- Daily staff meals served family-style
- 15% employee discount in all UK & Ireland restaurants
- £500 referral bonus for recommending a friend, T&Cs apply
- Mental health & wellbeing support
- Earned Wage Access - unlock your pay between paydays
- Regular training & career growth opportunities
- International mobility with opportunities to work across the group
About the Company
- Big Mamma Group is an Italian restaurant company founded in 2015 by Tigrane Seydoux and Victor Lugger with a dream of changing people's lives with pizza.
- In the UK & Ireland, the dream lives in 9 restaurants across 4 cities: Gloria, Ave Mario, Circolo Popolare, Barbarella, Carlotta and Jacuzzi in London, Circolo Popolare in Manchester, La Bellezza in Birmingham, and Gloria in Dublin.
- Every plate is 100% homemade, every space is jaw-dropping, and every table gets a huge smile at a fair price.
- We believe hospitality is a real career, and we're on the hunt for talents ready to grow with us and bring their own crazy love for Italian food to the Squadra.
Equal Opportunity
- Big Mamma Ltd is an equal opportunity employer. We are committed to creating an inclusive environment and do not discriminate based on age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by applicable law.