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About the Role
As a Franchise Founder Associate, you will be the primary point of contact for a fixed portfolio of our franchise partners operating Loco Chicken outside of Germany. You will serve as the liaison between the partners and the Berlin headquarters, answering their questions, connecting them with the right people, and working directly with them to improve their business. This is a new role, and you will help build it from the ground up.
Responsibilities
- Manage partners by understanding location data, setting priorities, meeting commitments, and clearly communicating when issues arise.
- Improve business operations by collaborating with partners on levers such as opening hours, delivery zones, menu, staffing, and promotions, implementing measures, and evaluating their effectiveness.
- Orchestrate internally by obtaining answers from Operations, Supply Chain, Tech, Marketing, and Finance, and returning with solutions.
- Analyze performance by building your own analyses, identifying reasons for location success or failure, and deriving actionable measures for partners.
- Conduct Business Reviews regularly to discuss P&L, goals, and actions with each partner.
- Ensure standards by visiting stores, coaching on quality and customer experience, and providing clear feedback when necessary.
- Onboard new partners from signing to launch.
- Build processes by developing playbooks, routines, and escalation paths to ensure partner support is not dependent on individuals, utilizing AI as a standard tool.
Requirements
- Previous franchise insights, gained through internships, projects, or roles on either the franchisor or franchisee side within franchise or system gastronomy.
- Business or operations background, demonstrated through studies or vocational training with a business focus, or operational management experience in hospitality or gastronomy.
- Proficiency in understanding key metrics such as revenue, conversion, availability, cancellations, ratings, food cost, and labor, and the ability to read a P&L statement independently.
- Ability to derive actions from data: hypothesis, test, result.
- Persuasiveness to influence entrepreneurs rather than dictate, and enforce standards without damaging relationships.
- Daily use of AI for analysis, process design, and automation, with a mindset for prompts, templates, and workflows.
- Clear communication skills to explain data in a way that partners can act upon and to align internal stakeholders towards a common goal.
- Proficiency with dashboards, spreadsheets, and ticketing systems, with the ability to navigate them quickly. SQL is not required.
- Negotiation-level English and good German for collaboration within the Berlin team.
- Willingness to travel regularly to visit partners abroad.
Skills
- Franchise Management
- Business Improvement
- Performance Analysis
- Business Reviews
- Partner Onboarding
- Process Development
- AI Utilization
- Data Analysis
- Communication
- Stakeholder Management
- SQL (not required)
- English
- German
Location
- Germany (Berlin HQ)
- International (Partner locations)
Work Type
- Full-time
- Hybrid (with travel)
Experience Level
- Entry-level (for new role build-out)
- Some experience in franchise or system gastronomy
- Operational management experience
Education Level
- Degree or vocational training with a business focus
Benefits
- Fair compensation
- Shares in LANCH (for permanent employees)
- Team offsites every 16 weeks
- Full autonomy at every level
About the Company
- LANCH is a rapidly growing consumer startup in Germany, founded by serial entrepreneurs and backed by top European investors.
- Our vision is to create the food brands of tomorrow across delivery, retail, and CPG.
- We operate multiple ghost kitchen brands and are expanding internationally, with a significant store expansion underway for Loco Chicken.
- Investors include HV Capital, Felix Capital, and notable figures from successful companies and entertainment.