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About the Role
We are seeking a Licensing Ranger to join our Licensing, Compliance, & Enforcement team. This role is crucial for monitoring boat license compliance, supporting customers, and protecting significant income derived from boat licensing. You will play a key part in ensuring compliance and professionally progressing cases where necessary to remove non-compliant boats from Trust waters.
Responsibilities
- Capturing boat sightings on a specified geographic area of the waterway network.
- Attaching notices and letters to boats concerning licensing issues or enforcement.
- Completing supporting documents to evidence service.
- Engaging in face-to-face customer contact, providing basic customer service and signposting.
- Working closely with case management and welfare teams to ensure efficient case progress and customer support.
- Highlighting and referring cases of concern to relevant teams and supervision based on indicators of welfare and safeguarding risks.
- Supporting boat removals by ensuring towpath closures are adhered to or by other required means.
- Displaying Trust values and behaviours at all times.
- Utilizing an iPad/tablet application for capturing sightings and photographs.
- Potentially using workboats to obtain sightings, with training provided.
Requirements
- A driving licence is essential.
- Ability to ride a bike.
- Understanding and commitment to water safety.
- Competent swimmer.
- Computer literacy, including knowledge of Office 365 suite.
- Preferable experience of using a customer relationship management system.
- Previous experience of working face-to-face with customers in difficult situations.
- Experience of working outside in all elements, often in a lone working environment.
- Experience covering a different geographic area each day.
- Awareness of indicators of mental or physical health risks, or safeguarding concerns when dealing with customers.
- Ability to work under own initiative, with attention to detail.
- Ability to deliver results in challenging situations and environments.
- Excellent team working skills.
- A logical thinker with a positive ‘can do’ attitude.
- Basic knowledge of relevant Acts, Bye Laws and licensing terms and conditions affecting Canal & River Trust.
- Personable and understanding approach to people.
- Ability to work and communicate co-operatively with others to plan and complete actions and tasks in a timely, efficient manner.
- Ability to plan so that tasks can be completed in synchronisation with sightings schedule.
- Good knowledge of GDPR, Freedom of Information Act, Equality Act 2010.
Skills
- Customer service
- Enforcement communication
- Lone working
- Attention to detail
- Teamwork
- Logical thinking
- Planning
- Office 365
- Customer relationship management (preferred)
- GDPR
- Freedom of Information Act
- Equality Act 2010
Location
- Little Venice hub
- Leighton Buzzard hub
- Grand Union Canal
- Paddington Arm corridor
- Watford
- Brentford
Work Type
- Part-time
- 22.5 hours per week
- Outdoors based
- Travel required
Experience Level
- Practical skills and a willingness to learn
Salary/Compensations
- £27,950 - £29,400 (full time equivalent)
- Outer London Allowance (£2,000)
- Inner London Allowance (£4,000)
Benefits
- Bike for canal access
- Company van for work use
- Competitive pension scheme
- Increasing holiday entitlement
- Range of employee benefits
About the Company
- One of the UK’s biggest charities caring for 2,000 miles of canals, rivers, docks and reservoirs.
- Manages museums, archives, historic buildings, and wildlife.
- Provides wellbeing opportunities for millions of people each year.
- Committed to building a diverse and inclusive workforce.
- Striving to represent the diverse communities they are a part of.
- Operates a Guaranteed Interview Scheme for disabled applicants.
- Uses AI to analyse applications to support efficient work, with hiring decisions made by managers.
Equal Opportunity
- We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We’ll work with you to make any necessary changes.
- All of our jobs can be considered on a part time, flexible or job share basis.
- We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role.
- You are considered disabled under the Equality Act 2010 if you have a physical or mental impairment that has a substantial and long-term negative effect on your ability to carry out normal day-to-day activities. Please do not let this discourage you from applying under the scheme.