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About the Role
We are seeking a Licensing Ranger to join our Licensing, Compliance, & Enforcement team. This role is crucial for monitoring boat license compliance, supporting customers, reporting safeguarding concerns, and protecting significant income derived from boat licensing. You will professionally and efficiently progress cases through enforcement processes to remove non-compliant boats from Trust waters.
Responsibilities
- Capturing boat sightings on a specified geographic area of the waterway network.
- Attaching notices and letters to boats concerning licensing issues or enforcement.
- Completing supporting documents to evidence service.
- Engaging in face-to-face customer contact, providing basic customer service and signposting.
- Working closely with case management and welfare teams to ensure efficient case progress and customer support.
- Highlighting and referring cases of concern regarding welfare and safeguarding to relevant teams.
- Supporting boat removals by ensuring towpath closures are adhered to or by other required means.
- Using workboats to obtain sightings, either as a passenger or as a skipper (training provided).
- Displaying Trust values and behaviours at all times.
- Demonstrating good knowledge of GDPR, Freedom of Information Act, and Equality Act 2010.
Requirements
- Previous experience working face-to-face with customers in difficult situations requiring enforcement communication.
- Experience working outdoors in all elements, often in a lone working environment covering different geographic areas daily.
- Awareness of indicators of mental or physical health risks, or safeguarding concerns when dealing with customers.
- Ability to work on own initiative with attention to detail and deliver results in challenging situations.
- Excellent team working skills, logical thinking, and a positive 'can do' attitude.
- Basic knowledge of relevant Acts, Bye Laws, and licensing terms and conditions affecting Canal & River Trust.
- Personable and understanding approach to people.
- Ability to work and communicate co-operatively with others to plan and complete actions and tasks efficiently.
- Ability to plan tasks to synchronize with the sightings schedule.
- Full UK Driver Licence.
- Ability to ride a bike.
- Understanding and commitment to water safety and be a competent swimmer.
- Computer literacy, including knowledge of Office 365 suite.
- Preferable experience of using a customer relationship management system.
Skills
- Enforcement communication
- Outdoor work
- Lone working
- Customer service
- Welfare and safeguarding awareness
- Teamwork
- Logical thinking
- Planning
- Driving
- Swimming
- Office 365
- Customer relationship management systems
Location
- Little Venice hub
- Leighton Buzzard hub
- Grand Union Canal and Paddington Arm corridor
- Network between Watford and Brentford
Work Type
- Part-time
- 30 hours per week
- 4 days a week
- Outdoors based
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- £27,950 - £29,400 (full time equivalent)
- Outer London Allowance (£2,000)
- Inner London Allowance (£4,000)
Benefits
- Bike for canal access
- Company van for work use
- Competitive pension scheme
- Increasing holiday entitlement
- Range of employee benefits
About the Company
- One of the UK’s biggest charities caring for 2,000 miles of canals, rivers, docks and reservoirs.
- Manages museums, archives, historic buildings, and wildlife.
- Provides wellbeing opportunities for millions of people each year.
- Committed to building a diverse and inclusive workforce.
- Striving to represent the diverse communities it is a part of.
- Committed to fair, transparent, and ethical recruitment practices.
Equal Opportunity
- We want everyone to have the opportunity to perform at their best during our recruitment process. If you require any reasonable adjustments - whether for a disability, neurodiversity, or health condition - please let us know what you need and how we can support you. We’ll work with you to make any necessary changes.
- All of our jobs can be considered on a part time, flexible or job share basis.
- We operate a Guaranteed Interview Scheme for disabled applicants who meet the minimum criteria for the role.
- We recognise not everyone who is classified as disabled under the Equality Act personally identifies this way, or with this definition of disability. Please do not let this discourage you from applying under the scheme.
- As part of our hiring process, we may use AI to analyse applications and support us work more efficiently. However, all hiring decisions – without exception - are made by our hiring managers.