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About the Role
The successful candidate will handle hardware (terminals) and software (E-commerce) calls, as well as emails from internal and external sources. Responsibilities include managing technical escalations and assisting with special projects like terminal software and hardware launches.
Responsibilities
- Answer external calls from merchants with e-commerce inquiries and internal calls
- Respond to email inquiries from internal and external partners
- Assist with special projects such as terminal software and hardware launches
- Manage and complete technical escalations
Requirements
- Minimum 3 years of Point Of Sale experience
- Bilingual French required
- High School diploma/GED required
- Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred
Experience Level
- Minimum 3 years of Point Of Sale experience
- Minimum of two years of customer interaction or customer support experience
Education Level
- High School diploma/GED
About the Company
- JPMorgan Chase & Co. is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.
- The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets, and securities services. We provide strategic advice, raise capital, manage risk, and extend liquidity in markets worldwide.
- Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally, using the latest technology to deliver industry-leading capabilities and refine technology-driven customer and client experiences.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.