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About the Role
Teya is building a financial platform for local businesses across Europe, focusing on simple tools, thoughtful design, and real human support. This role is crucial in supporting sellers across the UK through various communication channels, educating them about products, and resolving their requests.
Responsibilities
- Answer a high volume of incoming calls, emails, and web chats.
- Provide 1st line support, addressing call queries, questions, and escalations from sellers.
- Maintain accurate and consistent record keeping by updating database notes.
- Handle complaints and escalate to senior management as necessary.
- Assist senior management by identifying trends and issues.
Requirements
- Previous experience in an inbound customer services or technical support role.
- Technically astute.
- Ability to problem-solve and work under pressure.
- High level of accuracy and attention to detail.
- Ability to act on own initiative within set guidelines to support customers.
- Experience providing advice, guidance, or technical support over the telephone.
- Team player.
- Passionate about people, driven by impact, and motivated to make every interaction count.
Location
- Central London
Work Type
- Full-time
Benefits
- Physical and mental health support through GymPass (1,500+ gyms, 1-1 therapy, meditation, digital fitness/nutrition apps).
- Cycle-to-Work Scheme.
- Health and Life Insurance.
- Pension Scheme.
- 25 days of Annual Leave (+ Bank Holidays).
- Possibility to travel to different offices around Europe.
- Office snacks.
- Friendly, comfortable, and informal office environment.
About the Company
- Teya was founded on the belief that local businesses deserve better financial services.
- We are building a financial platform for local businesses across Europe.
- Our platform is built around simple tools, thoughtful design, and real human support.
- We aim to help our Members run their business with confidence.
Equal Opportunity
- Teya is proud to be an equal opportunity employer.
- We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work.
- We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
- We are committed to ensuring that every candidate has a fair and accessible experience with us and encourage candidates to let us know if any reasonable adjustments are required at any stage of the recruitment process.