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About the Role
Provide technical support for the authentication infrastructure used across a large, complex enterprise, applying technical knowledge and a process-driven approach to the day-to-day management and improvement of services including Active Directory, Microsoft Entra ID, DNS and DHCP.
Responsibilities
- Provide business-as-usual support for Authentication Services, including out-of-hours support through an On-Call rota.
- Ensure all servers are patched to latest levels.
- Ensure TSA compliance requirements are met and provide evidence for auditors.
- Resolve identified vulnerabilities in a secure and timely manner.
- Assist with identifying and proposing improvements to the services, processes and technologies managed by the team.
- Ensure compliance and technical requirements are developed into secure, resilient and supportable solutions.
- Ensure platform service quality, using a customer-focused and analytical approach to complex problem solving and prioritisation.
- Assist in regular recovery exercises in a safe and segregated environment.
Requirements
- Relevant industry experience supporting and engineering enterprise-scale technology platforms in a high-pressure, fast-moving environment.
- Troubleshooting and analytical skills, with experience resolving complex technical problems and identifying emerging risks.
- Willingness to use automation to improve platform operations and service outcomes.
- Hands-on experience supporting authentication and infrastructure technologies, including Microsoft Entra ID, Active Directory, DNS and DHCP.
- Excellent interpersonal skills, with energy, enthusiasm and a strong commitment to excellent service.
- Eligible to work in the UK.
- Sky does not offer sponsorship for this position.
Skills
- Active Directory
- Microsoft Entra ID
- DNS
- DHCP
- Troubleshooting
- Analytical skills
- Automation
- Interpersonal skills
Location
- Osterley, UK
Work Type
- Hybrid
- Full-time
Experience Level
- Relevant industry experience
Benefits
- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences
About the Company
- Sky is a leading media and entertainment company connecting millions with entertainment, sports, news and arts through innovative products and services.
- We aim to bring the joy of a better experience to more people, every day, to do better and deliver better for our customers, colleagues and society.
Equal Opportunity
- Sky is an equal opportunity employer and values diversity at the company.
- We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.
- We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate.
- Please flag any adjustments you need as early as you can.
- If your application is successful, we’ll ask you to complete a criminal record check. Depending on the role and the nature of any convictions, we might have to withdraw the offer.