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About the Role
As a Content Designer on the web and user experience team, you will write, edit, and improve content across the council website to ensure it is clear, accessible, and easy to use for residents. You will collaborate with internal teams to maintain accurate and up-to-date content, identify improvement opportunities, and utilize analytics and best practices to enhance user experience.
Responsibilities
- Write, edit, and improve content across the council website.
- Ensure content is accurate, up-to-date, and focused on user needs.
- Identify opportunities to improve existing content.
- Respond to service changes.
- Use analytics, feedback, and content best practice to make information easier to find and understand.
- Help ensure the website meets accessibility standards.
- Follow agreed content guidelines.
- Effectively manage content through the Drupal content management system.
Requirements
- Proven experience creating and managing user-centred web content.
- Strong understanding of plain language.
- Strong understanding of accessibility requirements.
- Strong understanding of writing for the web.
- Experience using content management systems such as Drupal.
- Confident working with a wide range of stakeholders.
- Confident managing competing priorities.
- Ability to translate complex information into clear, user-friendly content.
- Experience of content design within local government, the wider public sector, or other complex organisations delivering services to large and diverse audiences is an advantage.
Skills
- Content design
- Web content creation
- Content management
- User-centered design
- Plain language
- Accessibility standards
- Writing for the web
- Drupal
- Stakeholder management
- Analytics
- Content best practices
Location
- Croydon
Work Type
- Fixed Term
- 36 hours per week
Experience Level
- Proven experience
Salary/Compensations
- Grade 12 £51,738 - £53,919 p.a.
Benefits
- Fantastic benefits
About the Company
- Croydon Council is working to make it easier for people to find information and access services online.
- The council provides essential services to more than 410,000 residents, supporting people at every stage of life.
- Services include protecting vulnerable children and adults, collecting bins, maintaining parks, and keeping streets clean and safe.
- Croydon Council’s priorities include balancing its books, listening to residents, and delivering good sustainable services.
- Key business plan outcomes focus on Croydon being a place of opportunity, ensuring children and young people thrive, making Croydon a cleaner, safer, and healthier place, enabling people to lead healthier and independent lives, and adopting new ways of working.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Subject to business needs, flexible working arrangements and hybrid working will be considered.
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
- Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
- The successful candidate will be subject to a DBS check, if the role requires one.