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About the Role

The Housekeeping Office Coordinator provides essential administrative and operational support to the Housekeeping Department. The role maintains accurate room status information, prepares staff assignments, coordinates communication with Front Office, Engineering, and Laundry, and keeps departmental records up to date. The Coordinator helps resolve room discrepancies, prioritise requests, and support the smooth, efficient running of daily operations.

Responsibilities

Coordinate daily housekeeping administration, including room status updates, staff assignments, and priority requests.
Maintain accurate departmental records, reports, training logs, and absence documentation, ensuring HR deadlines are met.
Coordinate clear and timely communication between Housekeeping, Front Office, Engineering, and Laundry teams.
Monitor room discrepancies, vacant-dirty rooms, and Do Not Disturb rooms, ensuring issues are resolved promptly.
Respond professionally and efficiently to guest requests and internal queries, escalating concerns where appropriate.
Support departmental quality checks, inspections, and audit follow-up activities.
Provide administrative support to Housekeeping leadership and monitor outstanding actions through to completion.
Promote teamwork, professionalism, and a positive working environment while adhering to Marriott policies and procedures.

Requirements

Previous hospitality experience is required; experience within a luxury or five-star hotel environment is preferred.
Knowledge of housekeeping procedures, room status terminology, and hotel operational routines.
Proficiency in housekeeping and property management systems.
Understanding of health and safety procedures, PPE requirements, and emergency protocols.
Strong communication skills with the ability to work effectively across multiple departments.
Excellent organisational, time-management, and administrative skills.
High level of attention to detail, problem-solving ability, and commitment to service excellence.
Understanding of confidentiality, data protection, and guest privacy requirements.
Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

Skills

Communication skills
Organisational skills
Time-management skills
Administrative skills
Attention to detail
Problem-solving ability
Service excellence

Location

St. Pancras London

Work Type

Full-time

Experience Level

Previous hospitality experience required
Luxury or five-star hotel experience preferred

Benefits

Special room rates through Explore by Marriott Bonvoy™
Discounts on food and beverage through Explore by Marriott Bonvoy™
Discounts on experiences through Explore by Marriott Bonvoy™
Access to Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide
Paid leave for vacations, sick time, and holidays
Access to wellbeing activities and resources through the global TakeCare platform
Additional local benefits may be available depending on property and role

About the Company

At Autograph Collection Hotels, individuality is our greatest strength.
We champion bold ideas, genuine personality and the freedom to bring your own style to what you do, creating an environment where creativity, curiosity and entrepreneurial spirit can thrive.
If you’re inspired by originality, thrive on making a difference and want to be part of a growing collection of distinctive hotels where everyday is exactly like nothing else, Autograph Collection is a place where you can truly make your mark.
As part of the Marriott International family, Autograph Collection offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.
Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.
All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.
In joining Autograph Collection, you join a portfolio of brands with Marriott International.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.