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About the Role

St Vincent’s is seeking a Quality and Safety Lead – Community Aged Care to strengthen quality, safety, and clinical governance across its Community Aged Care program, ensuring older Australians receive safe, high-quality, and person-centred care in their homes and communities. This role supports the safe, effective, and high-quality delivery of services by strengthening quality assurance, risk management, and continuous improvement.

Responsibilities

Support the implementation and monitoring of quality, safety, and clinical governance requirements across the Community Aged Care program.
Act as a key link between St Vincent’s Care at Home and St Vincent’s Care Services, supporting effective communication, escalation, and shared oversight of quality, safety, and risk matters.
Lead and facilitate reviews of significant incidents, complaints, and consumer feedback, supporting appropriate investigation, documentation, escalation, and follow-up actions.
Monitor clinical and service risks, assist leadership to maintain the Community Aged Care Risk Register, and support operational leaders to identify, assess, and manage emerging risks.
Develop and coordinate the annual audit and assurance schedule, reviewing findings, identifying trends, and supporting improvement actions through to completion.
Support accreditation readiness and regulatory compliance through self-assessments, evidence collection, compliance monitoring, and corrective actions.
Analyze incident, complaint, audit, and consumer feedback data to identify recurring themes, emerging risks, and opportunities for service improvement.
Prepare quality, safety, risk, and assurance reports, dashboards, and committee papers to support governance oversight and informed decision-making.
Build quality and improvement capability across operational teams through education, workshops, and practical guidance, promoting meaningful consumer involvement and a culture of continuous improvement.

Requirements

An undergraduate or diploma qualification in healthcare, community services, or aged care.
Demonstrated experience supporting quality and safety activities within a healthcare, aged care, or community services environment.
Strong written communication skills, with the ability to prepare clear reports, governance documentation, and quality improvement resources.
Experience engaging stakeholders and subject matter experts in quality improvement and governance activities.
Proven organisational skills, with the ability to manage multiple documentation, governance, and improvement projects while meeting agreed timeframes.
A collaborative and solutions-focused approach, with a commitment to safe, high-quality, and person-centred care.
Experience developing or reviewing clinical policies, procedures, guidelines, pathways, or related governance documentation will be highly regarded.
Current AHPRA registration or eligibility for registration with the Australian Association of Social Workers and completed or ongoing qualifications in quality or improvement sciences, are desirable.
Employment is conditional upon completion of all required pre-employment checks, including reference, identity, right-to-work, Nationally Coordinated Criminal History and Working with Children checks, and compliance with the St Vincent’s Health Australia Immunisation Policy.

Skills

Quality assurance
Risk management
Continuous improvement
Clinical governance
Audit coordination
Incident review
Complaint review
Stakeholder engagement
Reporting
Data analysis
Policy development
Procedure development
Guideline development
Pathway development
Governance documentation
Quality improvement resources

Location

Sydney
Melbourne
Brisbane

Work Type

Full-time

Experience Level

Professional experience supporting quality, safety and continuous improvement in healthcare, aged care or community services.
Practical understanding of clinical governance and risk management.

Education Level

Undergraduate or diploma qualification in healthcare, community services or aged care.

Benefits

Not-for-profit salary packaging options, including meal entertainment packaging.
Employee benefits and wellbeing support, including access to an Employee Assistance Program and discounted gym memberships.
Access to professional development and career pathways across our national health and aged care network.

About the Company

St Vincent’s is shaping a better and fairer health and aged care system, supporting people with life-changing care, wherever and whoever they are.
Inspired by the enduring legacy of the Sisters of Charity and their Founder Mary Aikenhead, we bring together compassionate care, clinical excellence and innovation to improve the lives of the communities we serve.
An inclusive, purpose-led organisation guided by Compassion, Justice, Integrity and Excellence.

Equal Opportunity

St Vincent’s values inclusivity and diversity and is committed to creating a welcoming, safe, and fair workplace where everyone feels valued, respected, and empowered to contribute.
Welcome applications from people of all backgrounds, including people with disability, culturally and linguistically diverse communities, and members of the LGBTQIA+ community.
Embraces Aboriginal and Torres Strait Islander peoples’ unique perspectives, knowledge, and culture.
Warmly encourage applications from Aboriginal and Torres Strait Islander peoples.