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About the Role
Strengthen payment operations through disciplined execution, strong controls, and continuous improvement. Ensure high-quality outcomes across critical payment flows and client servicing activities. Partner with internal stakeholders to resolve issues, reduce risk, and improve processes. This role offers hands-on leadership opportunities in a fast-paced, deadline-driven operating environment.
Responsibilities
- Lead daily operational readiness activities, including start-of-day checks, exception management, cutoff oversight, and escalation.
- Execute and oversee payment processing activities across domestic clearing and cross-border channels, monitoring queues and addressing non-straight-through-processing items.
- Investigate and resolve client and counterparty inquiries through appropriate channels, ensuring timely updates and documented closure.
- Perform and review deposit and account maintenance activities, including static data updates and completeness checks, in line with procedures and approvals.
- Coordinate with internal partners to complete end-to-end processing and resolve breaks and exceptions.
- Maintain a strong control environment by following procedures, retaining evidence, tracking issues, and escalating risks in a timely manner.
- Prepare and validate operational and regulatory reporting, including data collection and quality checks, with appropriate review.
- Contribute to change delivery initiatives, including new product onboarding, process optimization, automation opportunities, and testing support.
- Coach and support junior team members, providing guidance on processing questions and day-to-day escalations.
Requirements
- Deep knowledge of Japan clearing and payment systems (e.g., ZENGIN, FXYCS, SWIFT) and associated investigation and repair processes.
- Strong end-to-end understanding of payment operations and adjacent servicing areas (e.g., deposits/account maintenance, trade finance, loans) and how upstream/downstream activities are connected.
- Native-level Japanese and business-level English communication skills (written and verbal).
- Demonstrated ability to lead day-to-day execution, manage exceptions, and handle escalations in a controlled operating environment.
- Proven risk and control mindset, including consistent adherence to procedures, documentation standards, and regulatory requirements.
- Strong collaboration skills and ability to partner effectively with cross-functional stakeholders.
- Ability to manage time-sensitive cutoffs, shifting priorities, and evolving processes and technology.
Skills
- Process improvement
- Automation
- Operational resiliency
- User acceptance testing
- Coaching
- Onboarding
Experience Level
- Associate II
About the Company
- J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
- Our first-class business in a first-class way approach to serving clients drives everything we do.
- We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
- J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
- Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
- The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.