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About the Role
The Associate Director is a leader responsible for the performance and management of an operations team and client relationships. This role requires extensive technical knowledge of loan operations, documentation, and accounting, serving as the final review for sensitive deliverables and an escalation point for internal matters. This client-facing role involves significant communication with external parties and responding to client escalations to ensure a high level of service and satisfaction.
Responsibilities
- Manage daily operations to ensure SLAs are met in an efficient manner
- Perform reviews on setups and credit agreements, or any other deliverables, for the operations team
- Manage client relationships and be a point of escalation
- Manage ad-hoc client requests to ensure completion
- Be a leader in efficiency changes, embrace any technology updates and strive for continuous better working practices
- Champion quality and continuous improvement
- Participate in new service development and support new service rollouts
- Participate in and manage projects to enhance the overall service offering
- Support and uphold a culture of control and compliance with company policy
- Collaboration with internal operations groups, across multiple departments, to drive results
- Management of personnel, including ongoing feedback, performance management, and recruitment
Requirements
- University or College business degree with a concentration in Accounting or Finance
- Minimum 3 years’ experience in a managerial role
- Minimum 5 years’ working experience in fund administration or relevant financial services in private credit
- Relevant designation in accounting, finance, or management is an asset
Skills
- Technical knowledge of loan operations, documentation, and accounting
- Effective leadership and team building
- Strong commercial acumen
- Strong communication skills
Location
- Hybrid
Work Type
- Permanent Full Time
- Hybrid
Experience Level
- Associate Director
- Minimum 3 years’ experience in a managerial role
- Minimum 5 years’ working experience in fund administration or relevant financial services in private credit
Education Level
- University or College business degree with a concentration in Accounting or Finance
Salary/Compensations
- CAD 82500 - CAD 121000 - yearly
Benefits
- Continuous learning and development
- Collaborative team work environment
- Promotion of work-life integration
- Exposure to a wide variety of work
About the Company
- MUFG Investor Services provides asset servicing solutions to the global investment management industry.
- Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
- With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers.
- We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
- Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
Equal Opportunity
- MUFG is an equal opportunity employer.