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About the Role
This role focuses on transforming insights into commercial opportunities, influencing key customers and stakeholders, and reinforcing Lindt’s position as a category expert in chocolate confectionery. You will combine shopper and market insights with commercial acumen to shape customer strategies, influence retail partners, and identify avenues for sustainable category and business growth.
Responsibilities
- Translate Lindt’s ANZ Category Strategy into actionable customer and channel plans.
- Lead and contribute to customer, range, seasonal and event reviews.
- Develop compelling, insight-led category presentations that influence range, space and merchandising decisions.
- Identify customer and category growth opportunities and recommend strategies to unlock them.
- Build trusted relationships with retail partners and strengthen Lindt’s external category credentials.
- Partner with Sales, Marketing, Shopper Marketing and Commercial Finance to embed category thinking across key business processes.
- Develop customer-level fixture visions and recommendations aligned with Lindt’s Visions of Excellence.
- Support the development of category capability, tools and ways of working across the business.
Requirements
- Commercially curious, highly analytical, and confident influencing customers and internal stakeholders.
- Ability to translate complex information into clear recommendations.
- Ability to balance shopper insight with commercial realities.
- Strong experience in a customer-facing Category Management or Sales role within FMCG.
- Proven experience using shopper, consumer and market insights to drive commercial action.
- Experience executing category initiatives and plans with retailers.
- Strong understanding of the levers that drive category growth.
- Strong analytical, presentation, negotiation and problem-solving capability.
- Confidence to engage, challenge and influence stakeholders at all levels.
- Experience using scan, panel and shopper data, including Circana/IRI and Quantium.
- Exposure to space management tools and principles.
- Strong attention to detail, organisation and communication skills.
Skills
- Category Management
- Sales
- Shopper Insights
- Consumer Insights
- Market Insights
- Commercial Action
- Category Initiatives
- Retailer Execution
- Category Growth Drivers
- Analytical Skills
- Presentation Skills
- Negotiation Skills
- Problem-Solving Skills
- Stakeholder Influence
- Scan Data Analysis
- Panel Data Analysis
- Shopper Data Analysis
- Circana/IRI Data
- Quantium Data
- Space Management Tools
- Attention to Detail
- Organisation Skills
- Communication Skills
Location
- Hybrid
Work Type
- Hybrid
- 3 days in the office
- 2 days working from home
Experience Level
- Strong experience in a customer-facing Category Management or Sales role within FMCG
- Proven experience using shopper, consumer and market insights to drive commercial action
- Experience executing category initiatives and plans with retailers
Education Level
- Tertiary qualifications in Commerce, Business or a related discipline will be highly regarded.
Benefits
- A positive, supportive environment that encourages both career and personal growth, celebrates achievements, and recognises success
- An engaging and creative workplace filled with passionate individuals who value diversity and think differently
- A hybrid working environment - 3 days in the office, 2 days working from home
- A strong focus on maintaining a healthy work life balance
- A paid day off on your birthday
- Chocolate perks
About the Company
- At Lindt ‘We Enchant the World with Chocolate’.
- Our rich and diverse culture embraces change while cherishing our history.
- At Lindt, we believe that excellence lies within each and every one of our employees.
- We've created a one-of-a-kind environment where our team members can take risks, challenge the norm, and help build the Lindt brand for generations to come.
- With teams of passionate employees, we're always on the lookout for fresh ideas and innovative thinking.
- We encourage our team to recognise opportunities, get creative, and build strong relationships to Enchant the World with Chocolate.