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About the Role

As an Applications Expert for Transmission Electron Microscope (TEM) and/or Small Dual Beam (SDB) products, you will lead a wide range of activities from solving customer challenges to maximizing product value. This role offers a direct impact on business growth by engaging with customers in diverse fields such as semiconductors and materials, through technical discussions, demonstrations, and internal collaboration with sales, service, R&D, and marketing teams.

Responsibilities

Cultivate positive customer relationships and act as a high-level customer interface for specific instrument/applications issues.
Explain complex technology details and give in-depth technical presentations.
Lead TEM/SDB product demonstrations or customer sample evaluations.
Communicate with sales and supporting teams to prepare for demonstrations and deliver professional reports.
Conduct customer support and applications training.
Translate customer needs into workable solutions.
Maintain demo tools with benchmarked performance.
Provide continuous feedback to product groups on system performance, features, and potential problems.
Document application examples and competitive landscapes.
Collect voice of customer and explore product adoption on the local market.
Coordinate marketing collateral generation with the marketing team.
Participate in conferences and workshops to promote new application solutions.
Collaborate with marketing/development groups on future product developments.
Lead new product application testing and communication with R&D.

Requirements

Profound knowledge of advanced technology diagnostics, fault-finding techniques, and operational optimization.
Experience with analytical equipment, specifically electron/ion microscopes.
1 or more years of experience in a relevant commercial/research establishment with intensive hands-on experience on TEM/SDB.
Excellent, enthusiastic, clear communication skills, both written and verbal, with a diverse audience.
Excellent customer interfacing skills.
Proven ability to interact with cross-functional and cross-cultural teams.
Fluent English is a must.
Frequent traveling and ability to travel both domestically and internationally.
Possession of a valid passport.

Skills

TEM/SDB product demonstration
Customer support
Applications training
Technical presentations
Troubleshooting
System performance feedback
Application examples documentation
Competitive landscape analysis
Voice of customer collection
Marketing collateral coordination
New application solution promotion
New product application testing
Communication with R&D

Location

Office

Work Type

Standard (Mon-Fri)

Experience Level

1 or more years of experience

Education Level

Master's degree or higher in Materials Science, Chemistry, Physics, or related fields.
PhD or specialized expertise in specific microscopy application areas is preferred.

About the Company

The Staff Applications Scientist role is within the Transmission Electron Microscope (TEM) and Small Dual Beam (SDB) applications team.
This role allows engagement with customers in diverse cutting-edge fields such as semiconductors, materials, and life sciences.
It is a dynamic position where you can exert influence in both technical and business aspects.
You will have the opportunity to expand your expertise while collaborating with global teams.