Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this IT Service Delivery Manager role.
Rezi rewrites your resume against Vanderlande's job description. Free.
Tailor your resume to this IT Service Delivery Manager role.
Rezi rewrites your resume against Vanderlande's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the IT Service Delivery Manager posting at Vanderlande — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the IT Service Delivery Manager posting at Vanderlande — free, in seconds.
About the Role
As IT Service Delivery Manager, you will play a pivotal role in managing and supporting smart IT solutions deployed at airports worldwide. These mission-critical solutions include software that orchestrates baggage transport, advanced data analytics platforms, and IT infrastructure. You will connect customers with the Service Management organization and coordinate international specialists to ensure reliable service performance and customer satisfaction. This dynamic role combines strategic oversight with hands-on coordination, planning, authorizing, and evaluating service delivery activities, guiding operational handovers and support efforts, and working across customer, service, engineering, product, and sales stakeholders to strengthen our Airports IT Solutions and service standards.
Responsibilities
- Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
- Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
- Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
- Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
- Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans.
- Prioritize known issues for product development teams to support timely resolution and feedback.
- Analyze customer feedback and facilitate workshops to identify business opportunities and service improvements.
- Support Sales with service-related input during pre-sales and contract definition.
Requirements
- A professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical field.
- Solid understanding of and hands-on experience with IT infrastructure and software development environments.
- Affinity with IT and Industrial Automation, together with a strong interest in logistics and operational processes.
- Proficiency in ITIL-aligned IT Service Management practices and frameworks.
- A proactive, pragmatic, and results-focused approach, supported by strong analytical and problem-solving skills and a hands-on attitude toward execution and continuous improvement.
- Excellent spoken and written English.
- Confidence working in cross-functional and multicultural teams.
- Willingness to travel internationally on occasion.
- Background screening may be conducted, including verification of identity, qualifications, criminal background, or sanctions list checks.
Skills
- IT Service Management
- ITIL
- Analytical skills
- Problem-solving skills
- Communication skills
Location
- Worldwide
Work Type
- Hybrid
- Full-time
Experience Level
- Not specified
Education Level
- Professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical field.
Salary/Compensations
- € 5.665,90 to € 7.689,43 gross per month (excluding 8% holiday allowance)
Benefits
- 40 vacation days (20 statutory days and a flexible budget worth 20 days).
- Flexible working hours.
- Hybrid workplace (40% working from home and 60% in the office).
- Health & Wellbeing budget worth €300/calendar year.
- Commuting allowance, including full reimbursement of travel by public transport.
- Working from home allowance.
- Collective pension scheme and discount on additional health insurance.
- On-site company health centres with a gym, physiotherapists and occupational therapists.
- Vanderlande Academy and training facilities.
- Vanderlande Network communities and initiatives.
- Company restaurant and coffee bar with barista.
About the Company
- Vanderlande builds automated systems for airports and parcel logistics — managing baggage from check-in to reclaim, and sorting parcels across some of the world's largest delivery networks.
- A place to grow, with people who bring out the best in each other.
Equal Opportunity
- Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.