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About the Role
As a Bookseller at Barnes & Noble, you are an integral member of the bookselling team, responsible for welcoming customers, connecting them with titles and products, maintaining store presentation, and ensuring efficient store operations. You will be trained on various operational competencies and expected to master them.
Responsibilities
- Welcome customers in a cheerful and helpful way.
- Answer customer questions.
- Connect readers with the right titles and products.
- Maintain the attractive presentation of the store.
- Ensure the efficient running of the store.
- Unpack and shelve deliveries.
- Tidy displays.
- Work registers in a quick and friendly manner.
- Provide highly professional service to customers.
- Maintain reliable and punctual attendance for scheduled shifts.
- Fill scheduling gaps when able, being flexible and responsive to store needs.
- Perform assigned tasks with purpose and energy.
- Be supportive and considerate of colleagues.
- Help customers throughout varied sections.
- Learn how to sell books in a positive way.
- Support the success of key sales objectives.
- Build knowledge and expertise in specific product categories.
- Maintain all sections and backstock effectively.
- Comply with all company policies and procedures.
Requirements
- Demonstrate positive and willing approach to work.
- Demonstrate supportive and considerate behavior towards colleagues.
- Demonstrate cheerfulness with customers.
- Show aptitude and willingness to learn new skills and acquire new knowledge.
- Master operational competencies of a Barnes & Noble bookseller.
- Be proficient in using varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently.
- Develop strong merchandising skills to maintain book presentation and store cleanliness.
- Develop effective visual merchandising skills for gifting, toys, and other product categories.
- Run a register competently to serve customers quickly and reliably.
- Support the receiving and unpacking of deliveries, and efficient and accurate shelving.
- Find books and other products with ease and accuracy.
- Support the café team willingly and effectively when needed.
- Understand loss prevention procedures and de-escalation techniques.
- Identify theft, spot and seek support for problematic behavior and issues in the store.
- Perform physical activity including prolonged standing, repetitive bending, lifting, and walking.
- Be willing to work in other stores if needed, collaboratively supporting the wider Cluster.
- Build book knowledge of subjects and categories stocked.
- Use book knowledge to maintain sections and present books attractively.
- Make effective book recommendations to customers.
- Build knowledge and expertise in specific product categories.
- Use product knowledge to maintain sections and backstock, and help customers.
- Support the success of key sales objectives, products, and new releases.
- Enjoy being a bookseller at Barnes & Noble.
- Advance to the next step in the career path (Senior Bookseller) upon demonstrating mastery of skills.
Skills
- Customer service
- Merchandising
- Visual merchandising
- Register operation
- Inventory management
- Loss prevention
- De-escalation techniques
- Book knowledge
- Sales techniques
- Product knowledge (gifting, toys, games, hobbies, collectibles, music, movies, newsstand)
Location
- New York, NY
Work Type
- Full-time
- Part-time
Experience Level
- Entry Level
- Depending on experience
- Depending on seniority
Salary/Compensations
- $20.00 per hour starting rate
Benefits
- Employee Discount
- EAP (Employee Assistance Program)
- Sick Pay
- Paid Time Off
- Paid Maternity and Parental Leave
- Company Paid Holidays
- Transit
- 401(k) with Company Match
- Comprehensive Health Benefits (Medical, Dental and Vision)
- Healthcare and Dependent Care Spending Accounts
- Healthcare Spending Account
- Disability Benefits
- Life Insurance
- Tuition Reimbursement
About the Company
- Barnes & Noble bookstore is a gathering place for readers and the community.
Equal Opportunity
- As an Affirmative Action Employer, Barnes & Noble hires qualified people to perform the many tasks necessary for the success of our business and is committed to diversity in the workplace.
- Providing equal employment opportunity for all.
- All employment practices and decisions will be conducted without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression (including transgender status), hairstyle, height and/or weight, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other self-identified, perceived or actual characteristic protected by applicable federal, state, or local laws and ordinances.
- Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.
- Contact (800) 799-5335 for reasonable accommodation.