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Manage and oversee all domestic and international network operations services.
Manage workload and team for operations members.
Establish processes for fault management, incident management, and escalation.
Plan, develop, and promote operational improvement initiatives.
Propose service improvements to clients, adjust contract scope, and negotiate terms.
Design, build, operate, and manage network environments, ensuring quality.
Manage vendors and coordinate with stakeholders.
Promote initiatives for improving operational quality, automation, and standardization.

Over 3 years of experience in network operations or construction.
Experience in project management or service management.
Knowledge and practical experience with network products such as Cisco and Fortinet.
Experience coordinating and negotiating with clients, vendors, and internal stakeholders.
Native level Japanese: Ability to accurately understand complex nuances and expressions and use them naturally and precisely.
Conversational English: Basic reading and writing skills, ability to handle daily conversations, read simple documents, and understand basic business communication.

Cisco Catalyst, Meraki, Firepower, Cisco ISE, and Cisco Catalyst Center construction/operation experience.
Fortinet product experience, including FortiGate, FortiManager, and FortiAnalyzer.
Experience with NEC IP-PBX and IP phone systems.
Knowledge of network technologies such as OSPF, BGP, MPLS, SD-WAN, and IPSec VPN.
Experience in standardizing, automating, and improving network operations.
Work experience in an English-speaking environment.

Network Tower Lead at Nexus Corporation

Network Tower Lead