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About the Role

Medtronic's Customer Care & Order Operations function has an opportunity for a Customer Operations Associate to join the team and play a key role in supporting the delivery of an exceptional customer experience across the Order to Cash (OTC) process. In this role, you will own the operational part of the account relationship, focusing on overall performance management to offer solutions for a differentiated and enhanced Customer Experience, including order management and delivery solutions. This role acts as the single point of contact for customers' operational partnerships and serves as the conduit for the customer into Medtronic’s Global Operations & Supply Chain, signalling customer issues as opportunities for improvement and building a platform for partnership and growth. This is an exciting opportunity for early careers talent who enjoys a role with scope for varied tasks, has an analytical and process improvement mindset, and thrives in engaging with different stakeholder groups to deliver a superior Customer Experience.

Responsibilities

Responsible (end-to-end) for the operational Order to Cash (OTC) performance with segmented accounts, including a personalized touch towards key customers.
Act as a key operational contact for assigned Enterprise Accounts, coordinating with internal teams to resolve OTC-related queries.
Monitor and report on operational performance metrics, including open orders, backorders, deliveries, returns, and disputes.
Identify improvement areas (e.g., price discrepancies, split deliveries, back-order etc.), root causes, and drive improvements.
Partner with internal stakeholders on identifying and executing on business opportunities and/or service improvements (e-business, default delivery services, etc).
Prepare regular customer updates and operational reports, ensuring clear and proactive communication.
Work closely with Customer Service, Supply Chain, Warehouse, Finance, and Sales teams to facilitate timely issue resolution.
Assist with continuous improvement initiatives aimed at enhancing operational efficiency and customer experience.
Maintain accurate records and support process compliance across customer-facing operations.
Escalate emerging risks, service concerns, and customer issues where appropriate.

Requirements

2 years relevant experience in customer service or technical support.
Proven experience using data-driven insights to optimize processes and improve operational outcomes.

Location

Sydney

Work Type

Full-time

Experience Level

Early careers talent

Education Level

High school certificate (Year 12)

Salary/Compensations

Competitive Salary

Benefits

Flexible Benefits Package
Medtronic Incentive Plan (MIP)

About the Company

Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A commitment to our employees' lives is at the core of our values. We recognize their contributions. They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.