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About the Role
As a Porter, you will be one of the first and last points of contact for guests, playing an important role in creating a warm welcome and memorable departure experience. This fast-paced and guest-focused position requires exceptional communication skills, attention to detail, and a passion for delivering seamless luxury service.
Responsibilities
- Greet guests warmly and professionally as they arrive
- Help guests with their luggage, storage, and other requests in a safe and efficient manner
- Provide helpful information about local attractions and services to enhance their visit
- Maintain a neat, professional appearance and presence in the lobby area
- Address guest concerns quickly and professionally, escalating issues when necessary
- Consistently represent our brand values and deliver high-quality service
- Provide overnight operational support to the Duty Manager and In-Room Dining team, including technical assistance for guest requests
Requirements
- A passion for customer service and creating exceptional guest experiences
- Strong communication and interpersonal skills with the ability to interact professionally with diverse guests
- Professional appearance and adherence to grooming standards
- Physical capability to regularly lift, carry, and transport items up to 30 kg
- Ability to work in a fast-paced environment and remain calm under pressure
- Flexibility to work various shifts, including evenings, nights, and weekends as required
- Full working rights in Australia are required for this role
Skills
- Communication skills
- Attention to detail
- Guest service
Location
- Sydney
Work Type
- Permanent
- Part-Time
Benefits
- Global discounts on accommodation, dining, bars and more across 100+ Accor hotels and partner venues worldwide
- Generous leave entitlements, including birthday leave and up to 12 weeks parental leave
- 30% team member dining discount across our signature venues: Tilda, Bar Tilda, Delta Rue and Wentworth Bar
- Career development opportunities within a globally recognised luxury hospitality brand
- Ongoing learning and development, working alongside industry leaders
- Onsite perks including laundered uniforms, complimentary dry cleaning, $2 barista-made coffee, a $5 staff lunch buffet, and discounted city parking
- A complimentary hotel stay package to celebrate your work anniversary
- Free 24/7 access to our Employee Assistance Program for confidential wellbeing support
About the Company
- Sofitel Sydney Wentworth, Sydney’s first international five-star hotel, is an icon of Australian hospitality and a landmark of culture and creativity in the heart of the city.
- Home to 436 beautifully redesigned rooms and suites, Club Millésime Executive Lounge, award-winning dining venues, and exceptional event spaces, we deliver unforgettable experiences to every guest.
Equal Opportunity
- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
- We offer reasonable adjustments to support you.
- If you require an adjustment to be made during the recruitment process, you're welcome to let us know.