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About the Role
The Manager, Real Estate Services is accountable for the end-to-end management of the Facility Management (FM) portion of the outsourcing arrangement for assigned sites. This includes performance measurement against financial targets and SLAs, ensuring tenant satisfaction, and maintaining high-quality service delivery.
Responsibilities
- Provide oversight and relationship management for Rogers in assigned sites, overseeing BGIS execution of FM SOW.
- Act as the primary liaison for building issues between Rogers and Business Units, managing stakeholder communication regarding performance, emergencies, and escalations.
- Ensure service provider objectives align with Rogers CRE objectives.
- Conduct monthly/quarterly/annual operations reviews with CRE and BGIS teams to document and review FM operations, financial activities, and KPIs.
- Hold weekly one-on-ones with BGIS counterpart to discuss challenges.
- Support Rogers Project Management team in project planning, delivery, and execution.
- Support Rogers Client Relations and Strategy team to meet CRE and business unit objectives.
- Ensure the Business Continuity Plan (BCP) is effective and tested.
- Support the tenant request process initiated through the Facilities Service Centre.
- Support the Performance Management team regarding performance enhancements and SLA performance.
- Ensure FHA/fire & life safety compliance for non-outsourced areas and oversee BGIS for outsourced areas.
- Process recoverable insurance costs with BGIS, Rogers finance, risk, and insurance.
- Advise and consult on annual OPEX and CAPEX budgets.
- Review, submit for approval, and implement FM-related contract change orders.
- Promote BGIS cost-saving initiatives.
- Mentor and guide direct reports.
Requirements
- Minimum 7-10 years of experience in Facilities or Property Management.
- Excellent written and oral communication skills.
- Analytical and problem-solving/troubleshooting skills.
- Sound understanding of Electrical & Mechanical systems.
- Proficient in MS Office suite and SharePoint.
- Excellent interpersonal and relationship-building skills.
- Solid organizational skills with attention to detail.
- Ability to be flexible and adaptable to a changing environment.
- Good work ethic, with the ability to work independently and with teams.
- Must have a valid driver's license.
- A pre-employment background check will be conducted.
- Candidates must clear a criminal background check.
- A credit check and drivers abstract may be required.
Skills
- BOMA Designation RPA or FMA (preferred)
- MS Office suite
- SharePoint
Location
- Toronto, ON
Work Type
- Full time
- Onsite
Experience Level
- 7-10 years
Education Level
- BOMA Designation RPA or FMA is preferred
Salary/Compensations
- Competitive salary & annual bonus
Benefits
- Competitive & flexible health and dental benefits
- Pension plan
- RRSP
- TFSA
- Stock matching programs
- Paid time off for volunteering
- Company matching contributions to charities
- Self-driven career development programs
- Rogers First: priority in applying to internal roles
- Employee & Family Assistance Program
- Virtual Healthcare
- Cognitive Behavioural Therapy (CBT)
- Low or no-cost fitness membership
About the Company
- Committed to connecting Canadians through unique partnerships, world-class network and content.
- Innovative team is growing.
- Variety of business units with exciting and meaningful work.
- Build a rewarding career at Rogers and be a driving force behind our success story.
Equal Opportunity
- A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.
- An inclusive and diverse workplace where you can bring your whole self to work.
- Embracing diversity, celebrating different perspectives, and working towards creating environments that empower people to bring their whole selves to work.
- Everyone who applies for a job will be considered.
- Recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
- Work with candidates experiencing a disability throughout the recruitment process to ensure they have what they need to be at their best.