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About the Role
An opportunity has arisen for a high-performing Project Support Officer to join the Leadership and Capability team in the People Innovation and Experience team within DCS. This role supports the administration and maintenance of the Learning Management System (LMS) and coordinates key Department of Customer Service (DCS) flagship programs.
Responsibilities
- Support the administration and ongoing maintenance of the Learning Management System (LMS), ensuring information remains accurate and up to date.
- Work collaboratively across the business, Leadership and Capability Team, and People & Culture to respond to enquiries, resolve issues, and support the delivery of learning and capability programs and initiatives.
- Coordinate key Department of Customer Service (DCS) flagship programs, including participant management, event logistics, and venue coordination.
- Attend various DCS metropolitan locations for program delivery up to three days per week.
- Manage and coordinate learning initiatives across DCS.
Requirements
- Demonstrated experience (or the ability to learn) in supporting a Learning Management System (LMS) within a large and complex organisation, serving as the primary point of contact and subject matter expert.
- Proven ability to coordinate complex activities, identify issues, and implement effective solutions in a dynamic environment.
- Demonstrated experience managing multiple competing priorities while maintaining high standards of accuracy and meeting deadlines.
- Experience developing, implementing, and maintaining standard operating procedures, processes, and documentation to improve the efficiency, effectiveness, and consistency of systems and services.
- Strong project coordination and organisational skills, supported by excellent written and verbal communication abilities.
- Highly developed customer service and stakeholder relationship management skills, with a commitment to delivering positive outcomes.
- Experience collaborating with a diverse range of stakeholders across business units to deliver services, programs, and projects.
- Experience working within agile project environments, including monitoring and managing work through Kanban boards or similar project management tools.
- Demonstrated ability to work autonomously, exercise sound judgement, and consistently deliver outcomes within agreed timeframes.
Skills
- Problem-solving
- Organisational skills
- Customer-focused approach
- Adaptability
- Willingness to continuously learn and improve
- Cornerstone experience (highly desirable)
- Written communication abilities
- Verbal communication abilities
- Stakeholder relationship management
Location
- McKell, Haymarket
- Office attendance up to two days per week
Work Type
- Part-time
- Temporary (up to six months)
- Hybrid
Experience Level
- Clerk Grade: 03/04
Salary/Compensations
- $87,199 - $95,482 per annum plus super (pro-rata)
About the Company
- Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers.
- We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better.
- DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
- A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW.
- We are focused on delivering excellent customer service, digital transformation, and regulatory reform.
- Come join us and influence the future of our great state.
Equal Opportunity
- The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
- We provide adjustments to the recruitment process for candidates, including individuals with disability.