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About the Role
As an Advisory Solution Consultant on the ANZ CRM & Industry Workflows team, you will help Australia’s most important private-sector industries rethink how they serve customers, manage operations, and respond to disruption using the ServiceNow platform. This is a hands-on, multi-industry role working with diverse companies and collaborating with a team that invests in your growth.
Responsibilities
- Lead discovery and shape solutions by running discovery and design engagements, turning business challenges into transformation strategies on ServiceNow’s platform.
- Build and demonstrate solutions by designing and delivering demonstrations that combine customer & industry workflows with partner technologies, AI agents and automation.
- Configure demo environments, stand up lightweight POCs, wire integrations and style portal experiences, being comfortable building and fixing things.
- Develop industry expertise to become a credible voice across your portfolio by building solution frameworks, reference architectures and go-to-market plays.
- Support account strategy by partnering with Sales to shape account strategies and build relationships.
- Build ecosystem relationships by connecting with Product Management, technology partners and consulting firms.
- Contribute to the team by sharing best practices and building reusable assets that lift the whole pre-sales organisation.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 7+ years in pre-sales solution consulting, sales engineering or a related technical advisory role, ideally focused on customer experience, operational transformation or digital service workflows.
- A solid technical foundation understanding how front-ends, back-ends, APIs and data fit together well enough to build POC integrations and reason about where things break.
- Proficiency with ServiceNow (particularly CSM, FSM and Industry Workflows) or equivalent hands-on depth on Salesforce, Pega, SAP or Dynamics, with a history of building and configuring things yourself.
- Familiarity with one or more of: energy, resources, utilities, construction, mining, retail, technology/MSP or telecommunications.
- Experience applying AI and automation to business workflows, such as virtual agents, intelligent routing, process automation or AI-driven insights.
- Strong communication and presentation skills, with the range to engage technical teams through to Chief Operating Officers.
- A collaborative mindset, pipeline discipline, and availability to travel across Australia as the role requires.
Skills
- AI integration
- Customer experience
- Operational transformation
- Digital service workflows
- Technical foundation
- ServiceNow (CSM, FSM, Industry Workflows)
- Salesforce
- Pega
- SAP
- Dynamics
- Energy industry
- Resources industry
- Utilities industry
- Construction industry
- Mining industry
- Retail industry
- Technology/MSP industry
- Telecommunications industry
- AI and automation
- Virtual agents
- Intelligent routing
- Process automation
- AI-driven insights
- Communication skills
- Presentation skills
- Collaboration
Location
- Australia
Work Type
- Flexible
- Regular
Experience Level
- 7+ years
Benefits
- Purposeful work that shapes how major organisations serve their customers.
- Collaborative team environment.
- Investment in growth through certifications, mentoring and peer networks.
- Flexibility and trust in how you work.
- Competitive pay with salary, variable incentives and equity.
- Autonomy to bring your own thinking to varied problems.
About the Company
- ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help businesses work smarter, faster, and better.
- We're building an AI-native culture where technology and talent are unstoppable together.
- ServiceNow is one of Fortune’s 100 Best Companies to Work For.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.